Bilingual Collections Associate - Repo (W@H)
About the position
Responsibilities
• Negotiate payment arrangements from significantly delinquent customers.
• Work with vendors to ensure Capital One collateral is located and retrieved as necessary.
• Utilize skip tracing tools to locate customers successfully.
• Manage an assigned group of accounts using queue management skills.
Requirements
• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience with Microsoft Office or Google Suite.
• At least 1 year of experience in a call center or customer service.
• Fluent in both English and Spanish.
Nice-to-haves
• At least 1 year of collections or repossession experience.
• At least 2 years of Auto Finance experience.
• At least 2 years of customer service experience in a call center environment.
Benefits
• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
Apply Now
Apply Now
Responsibilities
• Negotiate payment arrangements from significantly delinquent customers.
• Work with vendors to ensure Capital One collateral is located and retrieved as necessary.
• Utilize skip tracing tools to locate customers successfully.
• Manage an assigned group of accounts using queue management skills.
Requirements
• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience with Microsoft Office or Google Suite.
• At least 1 year of experience in a call center or customer service.
• Fluent in both English and Spanish.
Nice-to-haves
• At least 1 year of collections or repossession experience.
• At least 2 years of Auto Finance experience.
• At least 2 years of customer service experience in a call center environment.
Benefits
• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
Apply Now
Apply Now