Bilingual Client Success Specialist

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-TimeDepartment: Client ServicesTraining Start Date: June 8th, 2026 (Training is mandatory)Are you interested in personal finance and a meaningful career? Join us as a Client Success Specialist!You will influence positive change for people and their finances. Together, CONSUMER Credit Counseling Service of Puerto Rico (https://www.consumerpr.org/) and GreenPath Financial Wellness (https://www.greenpath.com/news/consumer-credit-counseling-service-of-puerto-rico/) will offer increased support to the 3.2 million people who call Puerto Rico home – helping them balance their budgets, reduce debt, rehabilitate their credit, acquire their first home, recover from storms, and regain financial peace of mind. About the RoleAt GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you! Video - Meet The Hiring Team: Linda, Leslie, & TiffanyWhat You’ll DoProvide top-tier support via phone to clients on our Debt Management Program. Taking back-to-back calls in a call center environment. Support client accounts and ensure seamless account management. Manage proposals, payments, deposits, and creditor communications.Proactively review client accounts to identify and resolve issues Maintain accurate records and ensure compliance with state regulations. Collaborate across departments to ensure seamless client experience. Encourage and motivate clients throughout their financial journey. What You BringBilingual (English/Spanish) preferred, but not required.2–3 years of customer service experience (call center preferred).Associate’s degree preferred; Bachelor’s degree may substitute for experience.A strong sense of professionalism is essential when supporting clients through sensitive financial situations. Strong communication skills—empathetic, professional, and clear. Tech-savvy with experience in Windows-based systems and CRM tools. Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules. Remote Work From Home RequirementsA private, enclosed room with a door. Hard‑wired internet connection (ethernet required) and standard broadband internet. Security camera in addition to standard computer setup.Home environment must support productivity; remote work is not a replacement for caregiving.Internet Requirements- Standard Broadband Internet 200 Mbps minimum for a single‑person residence400 Mbps minimum for residences with 2+ people Why GreenPath?• A mission‑driven organization with over 60 years of impact in financial wellness.• A culture rooted in Integrity, Quality, and Teamwork.• Growth and development opportunities.• Supportive, inclusive, and collaborative work environment.• Competitive compensation and benefits.Additional DetailsWork Schedule: Monday through Friday. Four days per week are scheduled from 9:00 AM – 6:00 PM local time, with one fixed late shift from 11:00 AM – 8:00 PM.*Must be comfortable working in a structured, performance-driven environment.Training: • Begins June 8th, 2026 • Mandatory, full‑time for three weeks. Typically training is from 9 AM - 6 PM EASTERN Time. • After training, you transition into your regular schedule.Ready to Support Clients on Their Path to Financial Wellness?Apply today and become part of a team committed to making a difference; one call at a time. GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Monday - Friday work scheduleHours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.*Must be comfortable working in a structured, performance-driven environment.40