Bilingual Call Center Representative

Location: On-Site in Dania Beach, FLThis Role:As a Bilingual Call Center Representative at LogixHealth, you will provide support and service to our patients via telephone, fax and mail. You’ll contribute to our fast-paced, collaborative environment and bring your expertise to represent our clients in a professional and courteous manner.The ideal candidate will have strong technical skills, excellent interpersonal communication, and the ability to speak both English and Spanish.Key Responsibilities:Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standardsRetrieve voice messages from mail box and return patient calls within 24 hoursRespond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper personProvide patient with their claim balance as requestedUpdate patient’s insurance information in the system and then re-bill to the new insurance carrierPerform daily mailings of letters to patients and HCFA claim formsQualifications:To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.Required:Must be bilingual in English and SpanishCustomer service experiencePrior word processing, spreadsheet, and internet software experience including proficiency with MS Teams, Word, Excel, OutlookExcellent written and verbal communication skillsAbility to simultaneously converse over the phone, problem solve, and enter data in the client software databasePreferred:One to two years related call center experienceHealthcare revenue cycle knowledgeBenefits at LogixHealth:We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

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