Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc. is dedicated to making homeownership more attainable for families across the country. The Bilingual Call Center Agent role focuses on servicing non-delinquent active status loans and providing exceptional customer service through phone calls and the company's website.ResponsibilitiesAttends two-week training class with completion of on-going training courses throughout careerDelivers a world-class customer experience by providing the highest level of customer service on every callHandles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI, and document requests while also maintaining focus on first call resolutionDocuments all contacts, verifying customer contact information, reason for call, and resolutionEnsures all Call Center SLAs are met and maintained each monthAssists new hires during training and orientationPromotes teamwork and overall call center success and works to achieve goals given every monthPromotes company image through professional service and actionsPerforms other duties as assignedSkillsFluent in English and SpanishA High School Diploma or Equivalent required, college a plusComputer competency with Microsoft Office and typing skills at minimum 25 wpmMust be passionate about providing a world-class customer experienceGreat attention to detail and organizational skillsExcellent telephone, communication, follow-up, and problem-solving skillsExperience in a call center environment preferred but not requiredBenefitsMedical and Dental Plan with Prescription Coverage and Vision.Competitive benefits including 401(K) includes 100% company match of the first 4%.Paid time off days (PTO), maternity/paternity leave, and holidays.Community involvement including Volunteer Paid Time Off (VTO).Tuition Assistance for your first degree.Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.Collaborative and energetic work environment.Professional development and promotional opportunities.Competitive bonus programs.Company OverviewAt Vanderbilt Mortgage, we believe homeownership makes lives better. It was founded in 1974, and is headquartered in Maryville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://www.vmf.com.



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