Bilingual Account Specialist

Questrade Financial Group (QFG) is a fintech company that provides a range of financial services and innovative products. They are seeking a Bilingual Account Specialist to manage customer concerns, settle disputes, and deepen relationships with clients while ensuring a high level of service and achieving financial targets. Responsibilities You will work with our customers to determine the appropriate repayment options Accurately document each call in the system according to notation guidelines and update account information Use effective communication skills to ensure a balance between the customers experience and the Company's interests in accordance with our standards and policies Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries Identify and/or support initiatives to enhance client's collections experience Skills You have at least 6 months of call centre experience, preferably in a collection's environment An understanding of credit cards and how billing cycles work Excellent oral and written communication skills You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle You can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) Ability to hardwire (Ethernet) your company provided equipment directly to your home router You must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset Flexibility to work in a fast-paced, changing environment with tight deadlines Have experience in the financial services industry Are Bilingual - written and verbal fluency in English and French Benefits Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment Company Overview Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is