Bilingual Account Manager

EF Go Ahead Tours is a company dedicated to providing enriching travel experiences for individuals across the globe. The Bilingual Account Manager will support Group Coordinators in managing group trips, ensuring a high-quality experience from enrollment through departure, while also participating in a Sales Development Leadership Program to enhance their career in sales and customer relations. Responsibilities Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests Maintain an in-depth knowledge of our product, processes, and internal systems Skills Fluent in both written and spoken Spanish and English A self-starter who is confident and decisive when faced with a challenge An adaptable team player who embraces change with flexibility and focus A positive presence with strong verbal & written communication skills A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset A fan of details and organization A natural relationship builder who can foster loyalty A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth A goal-hitter who understands how to get the job done Benefits Four weeks paid vacation your first year, ten paid holidays, and two floating holidays Exciting business travel opportunities 25% company match on your 401(k) contributions Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) Access to fertility care and family-building support Wellness benefits including a yearly fitness reimbursement Frequent social and learning events, including access to our employee-run resource groups Robust Employee Assistance Program Tenure-based sabbatical eligibility EF Product Discounts (discounts on travel, international language schools, Au Pair program and more) Discounts at local venues and businesses Company Overview EF Go Ahead Tours is a travel and tourism company. It was founded in 1990, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is