Benefits Specialist, Case Manager – Part-Time

Job Description: • Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits • Assist clients with completing benefits applications, including gathering required documentation • Connect clients to appropriate benefits, services and community-based resources based on identified needs • Conduct follow-ups to support next steps and progress toward benefit enrollment • Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds • Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening • Explain screening results, potential eligibility, and recommended next steps in clear, accessible language • Answer questions related to documentation, application requirements, timelines, and referrals • Identify recurring questions or barriers and share insights with internal teams to improve client guidance • Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite • Maintain confidentiality and comply with all applicable privacy and data protection requirements • Support reporting needs related to client outcomes and benefit access as requested Requirements: • Bachelor's degree or equivalent work experience • 2-3 years of work experience with benefits case management • Extensive experience with government benefits and enrollment processes • Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology • Demonstrated ability to work collaboratively with a diverse set of key stakeholders • Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people • Proven ability to handle multiple tasks efficiently and effectively at the same time • The ability to operate independently and in close coordination with teams and strategic partners • Keen attention to detail and emphasis on accuracy and quality of work • Familiarity with benefits technology (a plus) Benefits: • Flexible work arrangements • Professional development opportunities