Benefits Specialist
Who We Are Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role This position will be based remotely in India. The Benefits Specialist will be hands-on and will be responsible for processing enrolments, terminations, and election changes for the international market and back support for the United States. Candidates must have excellent English communication skills, both verbal and written, and the ability to respond to questions and special requests from internal and external stakeholders in a timely manner. It is essential that the Benefits Specialist be accountable and adaptable to ensure deadlines are met timely and with a high degree of accuracy. What You Will Do Customer Support through ServiceNow, call center and email. Answer complex benefits questions and handle related issues for international markets and U.S. as needed. Troubleshooting - resolves issues in a timely, accurate, and customer service-oriented manner. Interact with internal and external organizations such as carriers, workers and staff. Maintains comprehensive knowledge of the company’s benefit plans and laws that affect the administration of the benefit plans. Maintains strong and open communication with management and including all events or changes in processes that impact the department or standard operating procedures. Possesses/maintains working knowledge of the company’s payroll guidelines and practices. Helps promote teamwork and positive work environment within the department and organization. International carrier billing. Demonstrates a sense of urgency to resolve and follow up on issues. New hire eligibility determination and benefits offering. Special projects as assigned by management (i.e. audits). What You Will Need Two years of experience in similar role, preferably working in the India market. Ability to communicate effectively in writing, verbal, and interpersonal in English. Able to interact and communicate with all levels of staff and clients. Strong customer service and administrative organizational skills. Working knowledge of Microsoft Office Suite, Dayforce and Deel Detail oriented, critical/analytical thinking and problem-solving skills. What Magnit will Offer You At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community! If this role isn’t for you Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all. By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.