Benefits & LOA Operations Analyst, 2589-1

Our UCAN Benefits Operations team is seeking a US Benefits and Leaves of Absence (LOA) Analyst contractor to support the administrative needs of our benefit plans and LOA programs. Our benefits and LOA programs are unique. We are seeking a subject matter expert in all areas of US Benefits and LOAs. This role will be the primary contact for medical and family leave case management, be responsible for tier 3 benefit inquiries and escalations, and operational administration of our benefit programs. Responsibilities • Leaves of Absence Case Management • Medical leave management up to 12 weeks • Carer’s (Family) leave management up to 12 weeks • Support return to work processes • Ensure proper data management in Workday and medical leave paperwork approval processes • Handle tier 3 Zendesk inquiries • Support cases and inquiries managed by our third-party administrator • Benefits Administration • Experience managing the administration and vendor management for 401(k) and health plans, including medical, dental, vision, FSA, and HSA. • First point of contact for tier 3 escalations and partnering with our shared services team to resolve employee inquiries. • Experience and solid understanding of benefit compliance requirements • Content Review management for our internal and external benefit sites • Investigate and resolve enrollment errors within our HRIS system, Workday ? Partner with our benefit Managers on strategic projects, including the implementation of new benefits, communication efforts, and adding new employee groups to existing plans. ? Supporting Annual Open Enrollment Requirements • 2-4 years of Leave of absence administration, benefits, and retirement plan administration • Ability to thrive in a fast-paced agile environment and effectively communicate with business partners while remaining highly organized and empathic. • Expertise in all applicable LOA/Disability/Accommodation-related laws within the US; ability to resolve different leave and accommodations issues. • Experience with managing confidential data with good judgment, tact, and discretion, observing local and federal laws within the US. • Ability to partner across the business and at different levels. • Highly organized with the ability to manage different processes efficiently and with high degrees of accuracy and completeness. • Sound understanding of HR standard methodologies for compliance and records management • Experience with 401(k) and self-funded health plans is a plus • Experience using Workday is preferred (expertise in LOA and Benefits modules is a plus) Pay Rate Range • $40-50/hr. Apply tot his job