Benefits Administrator

The Benefits Administrator supports the day-to-day administration of employee benefits programs, with a focus on accurate processing, data management, vendor coordination, and employee support. This role assists in maintaining efficient benefits operations, supporting system processes and file feeds, and ensuring a high level of service and compliance. The ideal candidate is detail-oriented, customer-focused, and comfortable working with benefits systems and data. What You'll Do: Benefits Administration & Processing • Process employee benefit enrollments and changes in HRIS. Ensuring accuracy and timeliness. • Review and reconcile benefits data to confirm correct deductions, eligibility, and coverage. • Troubleshoot and resolve discrepancies related to benefits transactions and payroll deductions. Employee Support & Customer Service • Respond to employee inquiries regarding benefits programs, eligibility, claims issues, and enrollment processes in a timely and professional manner. • Provide clear, accurate, and empathetic communication to enhance the employee experience. • Maintain and update company intranet Benefits pages Compliance & Documentation • Support compliance with applicable benefits regulations by maintaining accurate records and documentation. • Assist in preparing required letters, filings, and audit support materials. • Assist in pulling and preparing reports for benefit invoices • Ensure adherence to internal policies and procedures. Vendor Coordination • Coordinate with benefits vendors and third-party administrators to resolve employee issues and ensure smooth service delivery. • Track and follow up on outstanding vendor issues and support service level expectations. Wellness/Events Support • Assist in coordinating wellness initiatives and benefits-related events (e.g., open enrollment, flu clinics, educational sessions). • Support efforts to increase employee awareness and participation in benefit programs. Process Improvement & System Support • Identify opportunities to improve efficiency, accuracy, and employee experience within benefits processes. • Assist in testing system updates, enhancements, and open enrollment configurations. • Support implementation activities for new tools, vendors, or process changes. What You'll Bring • At least 2–4 years of experience in benefits administration or a related HR function • Basic understanding of employee benefits programs (health, welfare, retirement) • Familiarity with HRIS systems and benefits administration platforms • Experience working with data, reports, and file feeds preferred • Strong attention to detail and ability to manage multiple tasks accurately • Effective problem-solving and organizational skills • Strong written and verbal communication skills • Customer-service oriented with the ability to handle sensitive information with confidentiality This salary range for this role is $60,000 - $75,000. This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. Employment is subject to New York State tax withholding under applicable regulations. Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.