Benefit Service Representative

Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefit Service Representative to support their clients. This role involves reviewing and counseling employees on their benefit options, managing service calls, and ensuring compliance with company policies.ResponsibilitiesReviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledgeAccept inbound service calls from employees regarding benefit plans and enrollmentsConduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counselEnters employee and enrollment information into appropriate systems at time of enrollmentAccurately completes paper applications as necessaryUses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherenceMaintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accuratelyPromptly informs supervisor when escalated issues arise to determine correct course of actionAdheres to quality assurance and compliance standards and practices as well as all company policies and processes as directedPerforms other duties as assigned by supervisorSkillsHigh School Diploma/GED equivalent or equivalent years of applicable experienceFormer customer service experienceBilingual - English and Spanish fluency, verbal and written, per client requirementWorking knowledge of insurance products, including core and voluntary benefitsBenefitsPaid training and ongoing professional developmentCompany-provided equipmentComprehensive medical, dental, and vision coverage, including a wellness programAdditional voluntary benefit options100% employer-paid benefits401(k) retirement plan with company matchPet insuranceImmediate vacation accrualPaid holidays, effective upon hire, including: – 11 company-observed holidays – 2 floating holidays – 2 personal days – 2 volunteer daysEmployee referral bonus programCompany OverviewLockton provides risk management and insurance services. It was founded in 1966, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.lockton.com/offices/uk.



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