Behavioral Health Call Center Supervisor
About the position
Responsibilities
• Collaboratively supervise the Behavioral Health Call Center with other supervisors.
• Provide direct clinical and administrative supervision of staff and daily operations.
• Develop and maintain professional relationships with contracted crisis-service providers.
• Provide outreach and education regarding County crisis services to the community.
• Participate in program and system development and oversee continuous quality-improvement initiatives.
• Provide on-call administrative and clinical support as scheduled.
• Initiate and participate in meetings and projects with other behavioral health system components.
• Provide leadership in new and ongoing projects related to call center business.
• Communicate with Call Center and Community Mental Health Program leadership regarding conflicts or challenges.
• Provide direct client services on the phone when escalated to a supervisor.
Requirements
• Master's degree in the mental health field with major coursework in social science or a related field.
• Current QMHP-C certification and/or licensed by the Board of Oregon (LPC, LCSW, PhD, etc.).
• Three to six years of experience in a mental health treatment setting, including two years of post-graduate clinical experience.
Nice-to-haves
• Appropriate Oregon Licensing Board LCSW, LCP, Clinical Psychologist.
• Leadership experience in the crisis field.
• Ability to flex style across cultural contexts.
• Knowledge of challenges faced by those with Severe and Persistent Mental Illness (SPMI).
• Ability to collaborate and build relationships for positive outcomes.
Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Telework options
Apply Now
Apply Now
Responsibilities
• Collaboratively supervise the Behavioral Health Call Center with other supervisors.
• Provide direct clinical and administrative supervision of staff and daily operations.
• Develop and maintain professional relationships with contracted crisis-service providers.
• Provide outreach and education regarding County crisis services to the community.
• Participate in program and system development and oversee continuous quality-improvement initiatives.
• Provide on-call administrative and clinical support as scheduled.
• Initiate and participate in meetings and projects with other behavioral health system components.
• Provide leadership in new and ongoing projects related to call center business.
• Communicate with Call Center and Community Mental Health Program leadership regarding conflicts or challenges.
• Provide direct client services on the phone when escalated to a supervisor.
Requirements
• Master's degree in the mental health field with major coursework in social science or a related field.
• Current QMHP-C certification and/or licensed by the Board of Oregon (LPC, LCSW, PhD, etc.).
• Three to six years of experience in a mental health treatment setting, including two years of post-graduate clinical experience.
Nice-to-haves
• Appropriate Oregon Licensing Board LCSW, LCP, Clinical Psychologist.
• Leadership experience in the crisis field.
• Ability to flex style across cultural contexts.
• Knowledge of challenges faced by those with Severe and Persistent Mental Illness (SPMI).
• Ability to collaborate and build relationships for positive outcomes.
Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Telework options
Apply Now
Apply Now