BAHS033 - Reference Coordinator - International Remote
Overview
British American Household Staffing (BAHS) is seeking a detail-oriented and highly professional Reference Coordinator to join our remote team. This role is central to the integrity of our placement process, and the right person will take genuine ownership of it.
We are seeking candidates with direct experience working in a private household — whether as a nanny, housekeeper, house manager, or a similar role. That firsthand understanding of the private service world is essential. You know what to listen for, how to frame a question, and how to read between the lines of what a reference is and isn’t saying.
This is a fully remote role designed for international candidates who are available to work US business hours. You will collaborate closely with our Placement Specialists and Talent Acquisition team, and you will be expected to communicate clearly, consistently, and professionally in written and spoken English.
Responsibilities
Conduct thorough reference checks for domestic staffing candidates across a wide range of roles
Reach out to references via phone and email in a timely, professional manner
Ask structured, role-relevant questions and probe thoughtfully for complete and honest feedback
Document reference conversations accurately and in detail within our Applicant Tracking System
Flag any concerns, inconsistencies, or gaps
Maintain organized reference records and ensure all documentation is complete
Follow up with unresponsive references and use good judgment about escalation
Communicate professionally with candidates when additional reference information is needed
Contribute to improving reference check templates, questions, and processes over time
Support the recruiting team with other administrative tasks as needed
Qualifications
Direct experience working in a private household — as a nanny, housekeeper, house manager, or similar role — is strongly preferred
Exceptional written and verbal English skills; communication is a core function of this role
Warm, professional phone presence with the ability to build rapport quickly
Strong listening skills and the ability to ask thoughtful, probing follow-up questions
Highly detail-oriented with a commitment to accurate documentation
Tech-savvy and comfortable learning new systems; experience with a CRM or ATS is a plus
Organized, self-directed, and able to manage multiple reference requests simultaneously
Discreet and trustworthy when handling sensitive and confidential information
Comfortable working across time zones and maintaining responsiveness during US business hours
Prior experience in recruiting, HR, or a coordination role is a plus but not required
Comfortable using AI tools to support research, communication, and documentation; prior experience with AI-assisted workflows is a plus
Requirements
Direct experience working in a private household as a nanny, housekeeper, house manager, or in a comparable role
Excellent spoken and written English
Reliable high-speed internet and a dedicated, quiet home workspace
Must provide your own laptop and equipment; BAHS does not supply hardware for this role
Availability to work US business hours (Eastern or Central time)
Willingness to handle highly confidential candidate and client information with discretion
Comfort working in a fast-paced environment with shifting priorities and varying volume
Salary and Benefits
Hourly rate, based on experience and country of hire, is competitive and reflective of the international nature of this role
This is an independent contractor role with no benefits
Full-time, approximately 40 hours per week
Flexible schedule within US business hours, Monday-Friday
Fully remote
British American Household Staffing (BAHS) is seeking a detail-oriented and highly professional Reference Coordinator to join our remote team. This role is central to the integrity of our placement process, and the right person will take genuine ownership of it.
We are seeking candidates with direct experience working in a private household — whether as a nanny, housekeeper, house manager, or a similar role. That firsthand understanding of the private service world is essential. You know what to listen for, how to frame a question, and how to read between the lines of what a reference is and isn’t saying.
This is a fully remote role designed for international candidates who are available to work US business hours. You will collaborate closely with our Placement Specialists and Talent Acquisition team, and you will be expected to communicate clearly, consistently, and professionally in written and spoken English.
Responsibilities
Conduct thorough reference checks for domestic staffing candidates across a wide range of roles
Reach out to references via phone and email in a timely, professional manner
Ask structured, role-relevant questions and probe thoughtfully for complete and honest feedback
Document reference conversations accurately and in detail within our Applicant Tracking System
Flag any concerns, inconsistencies, or gaps
Maintain organized reference records and ensure all documentation is complete
Follow up with unresponsive references and use good judgment about escalation
Communicate professionally with candidates when additional reference information is needed
Contribute to improving reference check templates, questions, and processes over time
Support the recruiting team with other administrative tasks as needed
Qualifications
Direct experience working in a private household — as a nanny, housekeeper, house manager, or similar role — is strongly preferred
Exceptional written and verbal English skills; communication is a core function of this role
Warm, professional phone presence with the ability to build rapport quickly
Strong listening skills and the ability to ask thoughtful, probing follow-up questions
Highly detail-oriented with a commitment to accurate documentation
Tech-savvy and comfortable learning new systems; experience with a CRM or ATS is a plus
Organized, self-directed, and able to manage multiple reference requests simultaneously
Discreet and trustworthy when handling sensitive and confidential information
Comfortable working across time zones and maintaining responsiveness during US business hours
Prior experience in recruiting, HR, or a coordination role is a plus but not required
Comfortable using AI tools to support research, communication, and documentation; prior experience with AI-assisted workflows is a plus
Requirements
Direct experience working in a private household as a nanny, housekeeper, house manager, or in a comparable role
Excellent spoken and written English
Reliable high-speed internet and a dedicated, quiet home workspace
Must provide your own laptop and equipment; BAHS does not supply hardware for this role
Availability to work US business hours (Eastern or Central time)
Willingness to handle highly confidential candidate and client information with discretion
Comfort working in a fast-paced environment with shifting priorities and varying volume
Salary and Benefits
Hourly rate, based on experience and country of hire, is competitive and reflective of the international nature of this role
This is an independent contractor role with no benefits
Full-time, approximately 40 hours per week
Flexible schedule within US business hours, Monday-Friday
Fully remote