Backend Developer Needed: Convert Configurator Messages into Ticket System (Keep Email Logic)
We are currently developing a configurator that sends messages to our server. At the moment, the system only processes and forwards these messages via email.
We would like to extend the functionality:
Task:
Modify the current logic so that all configurator messages are automatically converted into support tickets in our ticketing system.
IMPORTANT: The existing email notification logic must remain unchanged and continue working in parallel.
Expected Outcome:
When a user submits a message via the configurator:
- The message is stored as a ticket (via API or database, depending on architecture)
- Email notification is still sent as before
- No regression in current functionality
Requirements:
- Strong backend experience (please specify your stack in proposal)
- Experience integrating ticket systems via API (e.g., WHMCS, Zendesk, Freshdesk, custom system, etc.)
- Ability to work with existing codebase without breaking current email flow
- Clean and scalable implementation
Apply Now
Apply Now
We would like to extend the functionality:
Task:
Modify the current logic so that all configurator messages are automatically converted into support tickets in our ticketing system.
IMPORTANT: The existing email notification logic must remain unchanged and continue working in parallel.
Expected Outcome:
When a user submits a message via the configurator:
- The message is stored as a ticket (via API or database, depending on architecture)
- Email notification is still sent as before
- No regression in current functionality
Requirements:
- Strong backend experience (please specify your stack in proposal)
- Experience integrating ticket systems via API (e.g., WHMCS, Zendesk, Freshdesk, custom system, etc.)
- Ability to work with existing codebase without breaking current email flow
- Clean and scalable implementation
Apply Now
Apply Now