B2B Premium Specialist (Remote Opportunity)
About the position
Responsibilities
• Provide Service and Escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations.
• Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations.
• Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and provide first call resolution.
• Utilize multiple systems and provide education and support to Travel Agents on all booking systems, including VAX PRO.
• Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability.
• Resolve technical errors independently.
• Report system and product disruptions to service.
• Act as the voice of the travel agent and provide feedback for process improvements.
• Navigate multiple systems including MS Office, internet, and proprietary systems.
• Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
• Communicate with others via voice, email and chat clearly and concisely.
• Cross train to multiple brands and provide multi-functional support.
• Provide support to all B2B Premium top accounts and support all B2B functions as needed.
Requirements
• High School Diploma
• BS/BA or equivalent working experience preferred
• Elevated sales and service skills for top accounts
• Ability to use O365 (Word, basic excel and Teams)
• Strong customer service skills and computer proficiency
• Travel experience a plus along with complex problem resolution
• Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day)
• Ability to stand, walk, and use hands to handle or feel objects, tools or controls
• Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Nice-to-haves
• Travel experience a plus along with complex problem resolution.
Apply Now
Apply Now
Responsibilities
• Provide Service and Escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations.
• Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations.
• Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and provide first call resolution.
• Utilize multiple systems and provide education and support to Travel Agents on all booking systems, including VAX PRO.
• Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability.
• Resolve technical errors independently.
• Report system and product disruptions to service.
• Act as the voice of the travel agent and provide feedback for process improvements.
• Navigate multiple systems including MS Office, internet, and proprietary systems.
• Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
• Communicate with others via voice, email and chat clearly and concisely.
• Cross train to multiple brands and provide multi-functional support.
• Provide support to all B2B Premium top accounts and support all B2B functions as needed.
Requirements
• High School Diploma
• BS/BA or equivalent working experience preferred
• Elevated sales and service skills for top accounts
• Ability to use O365 (Word, basic excel and Teams)
• Strong customer service skills and computer proficiency
• Travel experience a plus along with complex problem resolution
• Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day)
• Ability to stand, walk, and use hands to handle or feel objects, tools or controls
• Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Nice-to-haves
• Travel experience a plus along with complex problem resolution.
Apply Now
Apply Now