B2B Customer Service Representative

Pella Corporation is a leader in designing and manufacturing high-quality windows and doors. They are seeking a B2B Customer Service Representative who will engage with customers to provide exceptional service, solve problems, and enhance customer confidence in the brand. Responsibilities Answering inquiries via phone 90-100% of your day Obtaining working knowledge of all products and applicable procedures Communicating intelligently and accurately with consumers on technical issues Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met Maintaining detailed and accurate record of all transactions Assisting with the training and mentoring of new personnel Skills One year in related experience or training, or equivalent combination of education and experience is desirable Proficient with Excel, Word, and Outlook Ability to type efficiently to utilize computer and phone systems simultaneously Strong verbal and written communication Benefits Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options Paid holidays and vacation time Annual Incentive Plan 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Company Overview Pella Corporation is a privately held window and door manufacturing company. It was founded in 1925, and is headquartered in Pella, Iowa, USA, with a workforce of 10001+ employees. Its website is