AWS Operations / Infrastructure Consultant (Contract)
This is a remote position.
We’re supporting a Financial Services client looking to bring on an experienced AWS Operations / Infrastructure Consultant to support an enterprise-scale contact center environment.
This is a net-new role focused on day-to-day AWS operational support, with exposure to contact center / telephony systems (including Amazon Connect).
Employment Type: 6-month contract (extension possible)
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)
What You'll Do:
Manage AWS IAM (users, roles, policies) and access control frameworks.
Handle permissions, governance, and account-level configurations.
Support ongoing AWS operational requests across a multi-account environment.
Maintain and optimize AWS infrastructure in a production environment.
Collaborate with internal teams supporting enterprise contact center infrastructure.
Contribute to stability, security, and operational efficiency of AWS environments.
Requirements
Strong hands-on experience in AWS operations / infrastructure (non-development).
Deep understanding of: IAM (identity and access management), access control and governance, and account-level AWS administration.
Experience supporting live production AWS environments.
Exposure to contact center / telephony systems.
Experience with Amazon Connect.
Ability to work cross-functionally with infrastructure and operations teams.
Experience in Financial Services environments.
Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.).
Prior experience in highly regulated environments.
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