AV/VC Remote Support Technician

We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. Provide technical audio-visual, video conferencing, and live-streaming support for eventsParticipate in regular weekly meetings to discuss upcoming events and their requirementsFollow all client-required policies, standards, or safety guidelinesCommunicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunityDiagnose infrastructure problems impacting one or many internal platform activitiesConduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completionUtilize client-provided tools and systems to complete team tasksConsult with cross-functional teams and internal users regarding the exact audio-visual requirements for eventsOversee planning and execution of events from large events to small user groupsCarry out pre-event checks, ensuring all show elements are working correctlyUse chat, voice, and video communication systems to coordinate event logisticsWillingness to travel to client sites to provide onsite executive event support and assist with additional duties as needed Skills• Graduate, HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination• Bachelor's degree from an accredited institution• Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device• Strong verbal and written communication skills• Proficiency with computers and help desk tools, along with strong typing skills• Demonstrated success in event coordination and project coordination• Time management and ability to work under pressure with a high sense of urgency• Demonstrate positive and professional behavior towards clients and colleagues• Passionate about the job and tasks at hand and be self-motivated and energetic• IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems• Excellent understanding of signal flow in both audio and video installations• A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results• Skilled negotiator with proven experience finding creative ways to do more with less• Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)

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