AVP - Claims Operations

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.Position SummaryThe AVP Claims Operations is responsible for managing the team of claims professionals, developing strategic plans to optimize claim outcomes and ensure effective claim advocacy and handling. The role collaborates with internal stakeholders, represents the company in negotiations, and monitors industry trends for process refinement. They conduct performance assessments, drive operational efficiency, and foster relationships to support organizational growth and competitiveness in the insurance market.What will your job entail?Job Responsibilities:• Develops and oversees the implementation of strategic plans and initiatives for the claim advocacy team, optimizes claim resolution outcomes and enhances client satisfaction.• Leads the team of Claims Advocacy Specialists, provides direction and mentorship to ensure effective claims handling.• Manages escalations of complex claims issues, provides guidance, and delivers resolution.• Collaborates with senior management to formulate and execute strategic initiatives that deliver organizational growth, enhance profitability, and maintain a competitive edge in the market.• Fosters and nurtures strong relationships with key clients, insurance carriers, and industry stakeholders.• Leads collaborative efforts with underwriters, legal counsel, and senior management to devise and execute innovative strategies for claims management and risk mitigation.• Represents business interests in complex negotiations with insurance carriers, clients, and other stakeholders while ensuring regulatory compliance.• Conducts regular performance assessments, audits, and evaluations to gauge team effectiveness, identifies areas for improvement and implements corrective measures as needed.• Spearheads initiatives aimed at bolstering operational efficiency, streamlines claim handling procedures, and optimizes resource allocation within the claim advocacy team.• Stays abreast of industry trends, regulatory shifts, and emerging risks to proactively identify opportunities for refining processes and adapting claims advocacy strategies.Required Experience:• 6+ years of experience in the Insurance Claims Processing and advocacy.Preferred Experience:•Associate in Claims (AIC) or Certified Claims Professional (CCP)• Bachelor’s degree; Finance, Legal, Business Administration preferred. Any other related discipline or commensurate work experience considered. Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.The target salary range for this position is $112,000.00 - $140,000.00 annually.The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.