Automotive Field Service Manager
Job Description:
• Assist in the training of field team on how to interact and train service department personnel with products
• Facilitate training as required to ensure understanding of products, policies, and procedures
• Identify and monitor high loss accounts
• Conduct onsite or virtual reviews to identify the source of the high loss
• Present solutions to the dealer principal and ensure they are implemented
• Strengthen client relationships by attending quarterly business reviews
• Have thorough understanding of participation structures
• Review field audits, documentation, and loss reports with dealer principal to make recommendations for improvement
• Take part in new business presentations for prospective high-profile clients
• Lead the training of service department personnel on products, claims administration, and reimbursements
Requirements:
• 5 years’ dealership experience in automotive service management
• Technical automotive knowledge
• Claims management experience as it pertains to automotive service contracts
• Bachelor’s degree or equivalent preferred
• 5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred
• Technical background – ASE Certified Automobile Technician
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
Apply tot his job
Apply To this Job
• Assist in the training of field team on how to interact and train service department personnel with products
• Facilitate training as required to ensure understanding of products, policies, and procedures
• Identify and monitor high loss accounts
• Conduct onsite or virtual reviews to identify the source of the high loss
• Present solutions to the dealer principal and ensure they are implemented
• Strengthen client relationships by attending quarterly business reviews
• Have thorough understanding of participation structures
• Review field audits, documentation, and loss reports with dealer principal to make recommendations for improvement
• Take part in new business presentations for prospective high-profile clients
• Lead the training of service department personnel on products, claims administration, and reimbursements
Requirements:
• 5 years’ dealership experience in automotive service management
• Technical automotive knowledge
• Claims management experience as it pertains to automotive service contracts
• Bachelor’s degree or equivalent preferred
• 5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred
• Technical background – ASE Certified Automobile Technician
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
Apply tot his job
Apply To this Job