Automotive Equipment Technician

Snap-on is a leading global innovator and manufacturer of tools and equipment for professional users. They are seeking an Automotive Equipment Technician responsible for service call completion, problem-solving, equipment installation, and repair within the assigned territory. Responsibilities Repair, maintain, and install equipment in the assigned territory. Follow clearly established standards for repair protocol, response times, prioritization, and customer communications Assists with complex customer problems Responsible for call completion and closure for all customers in the assigned area Manage customers' equipment needs during and after warranty periods Resolves customer problems and ensures customer satisfaction Sells contracts, updates/upgrades, and parts in the assigned territory Calls on customers prior to the warranty or contract termination date Makes cold calls to pursue the sale of service contracts Schedules regular site visits with customers in order to provide timely, accurate equipment service Assists with the collection of outstanding receivables Administrative duties as required Ability to resolve customer problems and ensure customer satisfaction Assists with the collection of outstanding receivables Administrative duties such as on-site signatures form customers, inventory management, and fleet management Collaboration with Snap-on Equipment Sales Force Skills Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience Basic knowledge of pneumatics and strong mechanical skills Computer literacy on Microsoft Office products Knowledge of PC hardware repair Basic knowledge of undercar automotive operations Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required Strong communication skills. Ability to work with customers on a direct basis Must possess a valid driver's license Must possess the ability to work from home and be a self-starter Ability to follow Snap-on's Safety priorities and maintain a safe working environment, through awareness and focus Ability to further expand the use of Rapid Continuous Improvement in the day-to-day activities of the job, to help increase organizational capacity Company Overview Snap-on is a global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service. It was founded in 1920, and is headquartered in Kenosha, Wisconsin, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Snap-on has a track record of offering H1B sponsorships, with 4 in 2025, 4 in 2024, 1 in 2023, 3 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.