Auto Claims Adjuster- Entry Level
About the position Responsibilities • Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims. • Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision. • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. • Collaborate and set expectations with external and internal business partners to facilitate claims resolution. • Support members, business partners, and claimants through various communication channels to drive timely and effective resolutions. • Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services. • Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work. • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Requirements • High School Diploma or GED • Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels. • Ability to prioritize and multi-task while navigating through multiple business applications. • Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Nice-to-haves • US military experience through military service or as a military spouse/domestic partner • Bachelor's degree Benefits • Comprehensive medical, dental and vision plans • 401(k) • Pension • Life insurance • Parental benefits • Adoption assistance • Paid time off program with paid holidays plus 16 paid volunteer hours • Various wellness programs • Career path planning and continuing education assistance