Autism Clinical Support Behavioral Licensed Clinician - Evernorth - Remote
The job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Our mission is to provide immediate, personalized clinical supportâwhether itâs a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.
As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs, and especially members with autism and their families. This team is designed to ensure continuityâeach Behavioral Licensed Clinician remains with the member throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. Youâll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.
The successful candidate will have demonstrated clinical excellence with mental health, most particularly regarding autism, as well as substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the memberâs or providerâs expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments. The team operates 24/7/365 in support of the full organization.
Duties and Responsibilities
Serve as a consistent clinical point of contact for each member through every stage of their wellness journey
Assess membersâ immediate risk and clinical needs using evidence-based models and clinical acumen
Provide real-time crisis de-escalation, safety planning, and risk management
Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps
Develop SMART goals that empower members to lead and maintain a healthy lifestyle
Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
Shepherd members to appropriate clinical care, treatment programs, and community resources
Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation
Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our membersâ unique needs
Perform research and provide relevant educational or support resources tailored to the memberâs situation
Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions
Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities
Exhibit diplomacy, empathy, and professionalismâeven in difficult conversations or with resistant participants
Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices
Able to manage multiple health records and systems to accurately document customer interactions and progress
Communicate effectively and succinctly in both verbal and written format
Perform other related duties incidental to the work described herein
Qualifications
Masterâs degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology).
Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, or PMHNP)
Minimum 5 years of post-licensure experience as a behavioral health clinician
Specialized training or experience working with Autism Spectrum Disorder is preferred
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
Experience working in or with managed care environments preferred
Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred
Required to obtain AAS Crisis Specialist Certification within the first year of employment
EAP (Employee Assistance Program) experience and CEAP certification preferred but not required
Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
Proven administrative abilities, with strong computer and software application skills
REQUIRED WORK HOURS:
Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules could include rotating shifts, weekends, and holiday time.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, youâll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youâll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Apply To This Job
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Our mission is to provide immediate, personalized clinical supportâwhether itâs a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection.
As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs, and especially members with autism and their families. This team is designed to ensure continuityâeach Behavioral Licensed Clinician remains with the member throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. Youâll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases.
The successful candidate will have demonstrated clinical excellence with mental health, most particularly regarding autism, as well as substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the memberâs or providerâs expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments. The team operates 24/7/365 in support of the full organization.
Duties and Responsibilities
Serve as a consistent clinical point of contact for each member through every stage of their wellness journey
Assess membersâ immediate risk and clinical needs using evidence-based models and clinical acumen
Provide real-time crisis de-escalation, safety planning, and risk management
Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps
Develop SMART goals that empower members to lead and maintain a healthy lifestyle
Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
Shepherd members to appropriate clinical care, treatment programs, and community resources
Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation
Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our membersâ unique needs
Perform research and provide relevant educational or support resources tailored to the memberâs situation
Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions
Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities
Exhibit diplomacy, empathy, and professionalismâeven in difficult conversations or with resistant participants
Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices
Able to manage multiple health records and systems to accurately document customer interactions and progress
Communicate effectively and succinctly in both verbal and written format
Perform other related duties incidental to the work described herein
Qualifications
Masterâs degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology).
Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, or PMHNP)
Minimum 5 years of post-licensure experience as a behavioral health clinician
Specialized training or experience working with Autism Spectrum Disorder is preferred
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
Experience working in or with managed care environments preferred
Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred
Required to obtain AAS Crisis Specialist Certification within the first year of employment
EAP (Employee Assistance Program) experience and CEAP certification preferred but not required
Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
Proven administrative abilities, with strong computer and software application skills
REQUIRED WORK HOURS:
Full-time job with a minimum of forty hours per week. Shift days and times may vary due to business need. All staff schedules could include rotating shifts, weekends, and holiday time.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, youâll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youâll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Apply To This Job