Aston Carter HR Assistant II Remote in Phoenix, Arizona

We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the My HR Live Support (MHLS) team and help make a difference for all employees. We provide accurate, consistent and timely responses to inquiries from employees through various contact channels including phone, Chat and Web case The MHLS Professional is dedicated to servicing and interacting with employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions to resolve employee requests. Our HR Professionals must be able to ask our employees probing questions to fully understand the request and what kind of support they need. They do this through utilizing business processes with a high attention to detail, accessing multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care and empathy are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers’ needs first. Key job responsibilities Join the My Live HR Support team and help make a difference for all employees! We are hiring Associates for our MyHRLiveSupport Team. The MyHRLiveSupport department is part of the HR organization. The MyHRLiveSupport area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others. The MyHRLiveSupport associate is an HR representative that takes care of phone related contacts from employees across the US, EMEA(Europe), Canada and LATAM (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. In this role you will master your research skills and ability to resolve HR issues coming in via the MyHRLiveSupport phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment. Key job responsibilities The MHLS team is comprised of HR Professionals supporting employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: • Receive and resolve inquiries primarily via phone, chats, and emails from employee contact channels. • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. • Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. • Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs. • Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on suitable resolutions • Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. Basic qualifications/ experience · HS Diploma or GED Equivalent · Minimum of 1 years of experience contact center/contact handling position · Willingness to work in call center / contact center / Help desk environment · Willingness to work in 24*7 support process including night shifts if required · Strong attention to detail and good interpersonal skills · Strong decision making and problem-solving skills · Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. · Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. · Ability to multi-task and agility to change in fast-paced dynamic environment · Proficient with MS Excel, Word, email writing Preferred qualifications/experience: · Experience in HR/HR shared services · Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. · Knowledge of Six Sigma methodology and tools · Knowledge of US federal and state laws. · Bachelor’s degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you. At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Apply tot his job