Associate Technical Support Engineer

Tanium is the Autonomous IT company that empowers IT and security teams with real-time endpoint intelligence. The Associate Technical Support Engineer will resolve technical issues and answer customer questions while focusing on improving customer satisfaction and experience with the Tanium platform.ResponsibilitiesAssisting customers by:Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community siteImprove customer experience by:Documenting best practicesTracking activity, documenting root cause, and reportingServing as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the areaTesting Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experienceSkillsAssociates degree or equivalent experience required0+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programmingAbility to master new concepts and technologies; continually striving to master the Tanium platform and modulesProblem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to othersAptitude for comprehending complex troubleshootingGood Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtimeIndependent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issuesBS degree in Computer Science, MIS, or similar experience a plusPrior experience and breadth of knowledge needed to support customersHands-on Tanium experienceRelevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)BenefitsEquity awardsMedical, dental and vision planFamily planning benefitsHealth savings accountFlexible spending accountTransportation savings account401(k) retirement savings plan with company matchLife, accident and disability coverageBusiness travel accident insuranceEmployee assistance programsDisability insuranceOther well-being benefitsCompany OverviewTanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. It was founded in 2007, and is headquartered in Kirkland, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.tanium.com.Company H1B SponsorshipTanium has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 2 in 2023, 14 in 2022, 3 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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