Associate Technical Account Manager

Yardi is a leader in the property tech industry, seeking a strong writer with technical aptitude to join their Global Solutions Team as an Associate Technical Account Manager. This role involves providing technical support to clients, creating product documentation, and ensuring client success through effective communication and problem-solving.ResponsibilitiesProvide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phoneUtilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutionsApply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing successChampion client success by sharing relevant product features, best practices, and personalized guidanceCollaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clientsEnjoy a continuous journey of learning as you master our products and industry trends to drive client successSkillsBachelor's Degree in Journalism, Writing, Business, Finance, Math, or Accounting Math; or an equivalent combination of education and experienceComfortable providing live support via phone and email, confidently troubleshooting technical issuesA proactive problem-solver with a strong customer-focused mindsetDetail-oriented and process-driven, with a focus on accuracy and efficiencyAdaptable and flexible; you thrive in fast-paced, ever-changing environmentsSkilled at building strong relationships and earning trust with clientsDriven to exceed expectations and deliver exceptional customer serviceA quick learner who embraces new tools, technologies, and conceptsNaturally organized and able to prioritize tasks with clarity and confidenceFamiliarity with property management or real estate software, particularly YardiHands-on experience with technical support and application troubleshootingBenefits100% paid employee medical premiumsCompany profit-sharing planFlexible work arrangementsCompany OverviewYardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector. It was founded in 1984, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.yardi.com.Company H1B SponsorshipYardi has a track record of offering H1B sponsorships, with 13 in 2025, 13 in 2024, 12 in 2023, 14 in 2022, 10 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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