Associate Staff Engineer – Salesforce Service Cloud Consultant
Job Description:
• Serve as an SME for Salesforce Service Cloud
• Facilitate business process reviews to identify client requirements and processes.
• Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Service Cloud and Force.com solutions.
• Effectively manage all aspects of projects and client communications.
• Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams.
• Drive collaborative Customer Service business process, business requirements and functional design discussions with clients.
• Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users.
• Manage functional project team members.
• Run workshops, work closely with the client, able to talk about tradeoffs.
• Map functional requirements to Salesforce Service Cloud features and functionality.
• Mentor other team members in customer service processes and Salesforce.com Service Cloud technology.
• Deliver end user training and documentation.
• Identify risks that threaten project success and recommend workarounds.
• Ensure Best Practices and SFDC Coding Standards are followed.
Requirements:
• Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud.
• Salesforce Service Cloud certified.
• Knowledge of JIRA tool.
• Good knowledge of Salesforce configuration and customization.
• Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred.
• Strong data management skills, including experience with data consolidation and de-duplication.
• Ability to handle client interactions at the senior level to lead project discussions.
• Knowledge of Salesforce programming (Apex and Visual force).
• Experience in lightning development, able to build components and Apps.
• Deep understanding of Salesforce administration with a strong focus on Service Cloud.
• Experience designing integration data mappings preferred.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities
Apply Now
Apply Now
• Serve as an SME for Salesforce Service Cloud
• Facilitate business process reviews to identify client requirements and processes.
• Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Configure Salesforce Service Cloud and Force.com solutions.
• Effectively manage all aspects of projects and client communications.
• Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams.
• Drive collaborative Customer Service business process, business requirements and functional design discussions with clients.
• Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users.
• Manage functional project team members.
• Run workshops, work closely with the client, able to talk about tradeoffs.
• Map functional requirements to Salesforce Service Cloud features and functionality.
• Mentor other team members in customer service processes and Salesforce.com Service Cloud technology.
• Deliver end user training and documentation.
• Identify risks that threaten project success and recommend workarounds.
• Ensure Best Practices and SFDC Coding Standards are followed.
Requirements:
• Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud.
• Salesforce Service Cloud certified.
• Knowledge of JIRA tool.
• Good knowledge of Salesforce configuration and customization.
• Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred.
• Strong data management skills, including experience with data consolidation and de-duplication.
• Ability to handle client interactions at the senior level to lead project discussions.
• Knowledge of Salesforce programming (Apex and Visual force).
• Experience in lightning development, able to build components and Apps.
• Deep understanding of Salesforce administration with a strong focus on Service Cloud.
• Experience designing integration data mappings preferred.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities
Apply Now
Apply Now