Associate Solutions Consultant, Eclipse Client Services

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking an Associate Solutions Consultant to support the Eclipse Client Services team, where the role involves handling service requests, managing client projects, and collaborating with product and engineering teams to enhance the platform's supportability and quality.ResponsibilitiesHandle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platformOwn client projects working with hedge fund custodians/administrators, as well as internal projects working with R&DMore experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projectsSkillsBachelor's Degree1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing roleFamiliarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similarTechnology troubleshooting skills and interest in technology and software supportAbility to learn new processes, products, and support tools quicklyCommunication skills, and ability to explain technical issues to non-technical usersUnderstanding of financial markets and related processesExperience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processesExperience training employees on a growing teamUnderstanding of project management best practicesBenefits401k Matching ProgramProfessional Development ReimbursementFlexible Personal/Vacation Time OffSick LeavePaid HolidaysMedicalDentalVisionEmployee Assistance ProgramParental LeaveDiscounts on fitness clubs, travel and more!Company OverviewSS&C Eze, a business unit of SS&C, is a global leading provider of investment management software solutions designed to optimize operational and investment alpha throughout the entire investment process. It was founded in 1995, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.ezesoft.com.Company H1B SponsorshipSS&C Eze has a track record of offering H1B sponsorships, with 3 in 2023, 13 in 2022, 14 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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