Associate Software Engineer – Customer Communication Templates

U.S. Bank is on a journey to help customers and businesses make better financial decisions. They are seeking an Associate Software Engineer to join the Customer Correspondence Generation team, responsible for developing and maintaining customer-facing communications across various channels.ResponsibilitiesDesign, develop, test, operate, and maintain customer communication templates and related systemsTake ownership of assigned work by writing production‑ready, testable code and supporting it through deployment and productionSupport new product launches and ongoing enhancements within customer correspondence platformsTroubleshoot defects and incidents, perform failure analysis, and propose design or process improvementsParticipate in the full end‑to‑end development lifecycle, including design, development, testing, migration, and deploymentUse Jira to manage work items, prioritize tasks, and communicate progress, risks, and blockers proactivelyApply architectural best practices with consideration for scalability, reliability, performance, and downstream impactsMake sound design and coding decisions with customer experience, compliance, and security requirements in mindParticipate in code reviews, incorporate feedback, and contribute to engineering standards and best practicesCommunicate technical concepts clearly to both technical and non‑technical stakeholders, adjusting messaging based on audienceCollaborate with engineers, contractors, and cross‑functional teams in a geographically distributed environmentSupport regression testing, test artifact collection, and operational readiness activitiesContribute to a culture of collaboration, continuous improvement, and innovationSkillsBachelor's degree in Computer Science or a related field, or equivalent work experience1–2 years of relevant experience in software engineering, application development, or a related technical roleHands‑on experience with customer communication templates or correspondence‑based systems (letters, statements, notices, etc.)Foundational understanding of JSON, XML, and comma-delimited data structuresFamiliarity with structured data formats such as XML, CSV (comma‑delimited), and fixed‑width dataExposure to source control tools (Git) and CI/CD pipelinesAbility to complete a live coding or technical assessmentStrong problem‑solving, analytical, and troubleshooting skillsExperience designing, creating, and maintaining correspondence or template solutions using mainstream customer communication management (CCM) platforms such as: FIS CSF Designer, OpenText Exstream / HP Exstream, Quadient Inspire, Adobe Experience Manager (AEM) Forms, ISIS Papyrus, SmartCOMM, Messagepoint, Precisely EngageOne CommunicateStrong experience working with multiple data formats (XML, CSV, fixed‑width binary)Experience with end‑to‑end deployment cycles (design → development → testing → migration/deployment), particularly using Git‑based CI/CD pipelinesFamiliarity with .NET, C#, APIs, or similar technologiesExperience supporting both physical and digital customer communications (letters, statements, emails, etc.)Ability to clearly communicate processes and outcomes with engineers, product owners, scrum masters, vendors, and business partnersExperience working in regulated, enterprise, or financial services environmentsBenefitsHealthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawCompany OverviewAt U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.usbank.com.