Associate Sales Process Specialist

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities

Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines

Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools

Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP

Support account managers & SE/ISEs by performing included but not limited to admin-related tasks

Applies experience and skills to complete assigned work within own area of expertise

Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate

Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities

Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested

Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable

Build an internal UL problem-solving network and proactively engage internal personnel to

anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience

Meet established timelines for pre-and post-sales activities.

Works with a moderate degree of supervision

Performs other duties as directed.