Associate Representative - Inside Sales

Wesco is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. The Associate Representative - Inside Sales will interact with existing customers to increase sales through phone and email communication, ensuring customer satisfaction and collaborating with outside sales to meet goals.ResponsibilitiesObtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery datesIncrease orders by suggesting related items, explaining features, and checks customer’s buying historyWith guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accountsPrepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of orderReview open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery dateMaintain distribution system backorder report, associated customer expediting report and notices, and customer notificationReport industry trends, competitive pricing and customer feedback to managementSkillsHigh School Degree or Equivalent requiredFamiliar with Microsoft Office, and ability to perform basic computer skillsAbility to perform multiple tasks simultaneouslyAbility to work in a team environmentAbility to communicate clearly, both verbally and in written formAttention to detailAbility to prospect and market concepts to existing and potentially new accountsAbility to act and solve routine or standard problemsAbility to identify and define problems and possible solutions independently; chooses among existing solutionsAbility to work independently with supervisionAbility to travel up to 25%Bachelor's degree preferredPreferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years)BenefitsPaid time offMedical, dental, and vision coverageRetirement savings plansCompany OverviewAt Wesco, we believe life should run smoothly. It was founded in 1922, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.wesco.com/.



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