Associate Manager, QA Strategy – Operations
Job Description:
• Own AI-led QA system expansion into complex domains
• Design and operationalize quality signals at scale
• Drive signal accuracy and trust
• Translate ambiguous quality problems into structured systems
• Influence the QA tech and model roadmap
• Establish durable process frameworks
• Lead cross-functional execution across Product, Engineering, Ops, and Policy
Requirements:
• 6–8+ years of experience in strategy, program management, operations, product ops, or quality systems
• Experience in AI-enabled or data-driven environments
• Large-scale process or platform launch experience
• Comfortable with AI models, business rules, and operational workflows
• Strong intuition for signal quality
• Structured thinking and execution rigor
• Ability to partner with ML and Engineering teams
• Hands-on experience with LLMs, prompt design, conversational analytics, or AI QA systems is a strong plus
• Commitment to building accurate, fair, trusted, and scalable systems
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave
• medical benefits
• dental benefits
• vision benefits
• 11 paid holidays
• disability insurance
• basic life insurance
• family-forming assistance
• mental health program
Apply tot his job
Apply To this Job
• Own AI-led QA system expansion into complex domains
• Design and operationalize quality signals at scale
• Drive signal accuracy and trust
• Translate ambiguous quality problems into structured systems
• Influence the QA tech and model roadmap
• Establish durable process frameworks
• Lead cross-functional execution across Product, Engineering, Ops, and Policy
Requirements:
• 6–8+ years of experience in strategy, program management, operations, product ops, or quality systems
• Experience in AI-enabled or data-driven environments
• Large-scale process or platform launch experience
• Comfortable with AI models, business rules, and operational workflows
• Strong intuition for signal quality
• Structured thinking and execution rigor
• Ability to partner with ML and Engineering teams
• Hands-on experience with LLMs, prompt design, conversational analytics, or AI QA systems is a strong plus
• Commitment to building accurate, fair, trusted, and scalable systems
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave
• medical benefits
• dental benefits
• vision benefits
• 11 paid holidays
• disability insurance
• basic life insurance
• family-forming assistance
• mental health program
Apply tot his job
Apply To this Job