Associate Key Account Manager

Associate Key Account Manager – Provider SalesWholesale / B4B Sales | Career Pathway Role Brief role summaryAn entry‑level to early‑career account management role supporting healthcare provider customers through proactive partner engagement, sales execution and outstanding service and support — with a clear pathway into a Key Account Manager position. The role at a glanceFull‑time, permanent roleProvider Sales / Wholesale team (B4B)Remote account management with outbound customer engagementStrong development pathway into Key Account ManagementJoin a global healthcare leader About the roleAs an Associate Key Account Manager, you’ll support the execution of account plans and growth strategies across a portfolio of small to mid‑tier provider accounts. You’ll work closely with the Key Account Management and broader Provider Sales teams to deliver excellent service, drive product adoption and support commercial outcomes.This role is well suited to someone who enjoys building relationships, working in a fast‑paced environment and developing their commercial skills within a structured healthcare setting. What you’ll be doing Account Support & ExecutionExecute account plans and growth initiatives for assigned accountsManage a portfolio of small to mid‑tier customers remotelyEnsure timely follow‑up on customer requests and enquiries Customer EngagementConduct proactive outbound calls to support product uptake and retentionIdentify upsell and cross‑sell opportunities aligned to customer needsMaintain regular, value‑adding engagement with customers Customer Service ExcellenceAct as a primary point of contact for customer queriesResolve issues efficiently and professionallyDeliver a consistently high‑quality customer experience Data & SystemsMaintain accurate customer and opportunity records in CRM (e.g. Salesforce)Track account performance, activities and opportunitiesSupport reporting and administrative requirements CollaborationWork cross‑functionally across sales, operations and internal teamsSupport pricing, operational execution and team initiativesContribute to team targets and overall Provider Sales performance About ResMedResMed is a global leader in sleep and respiratory health, supporting millions of people worldwide with market‑leading medical devices and digital health solutions. Our technology helps diagnose, treat and manage sleep apnoea and other chronic conditions, improving quality of life and reducing the impact of chronic disease. Our Provider Sales (Wholesale) team works closely with healthcare providers to ensure access to high‑quality products, education and support — combining commercial excellence with genuine care for patient outcomes.About youYou’re organised, proactive and customer‑focused, with an interest in building a career in B2B sales or account management. You’ll bring:Experience in customer service, inside sales or account supportConfidence communicating via phone and emailStrong attention to detail and ability to follow structured processesExcellent time management and organisational skillsA collaborative, positive and team‑oriented approachCuriosity, resilience and a willingness to learn and grow You’ll be comfortable working in a fast‑paced environment and motivated by developing your skills with the goal of progressing into a Key Account Manager role. Experience Required:Experience in customer service, inside sales or account supportExperience using CRM systems Preferred (desirable but not essential):Exposure to B2B/B4B environmentsExperience in healthcare or medical devicesSleep health knowledgeWhat’s in it for you?Clear development pathway into Key Account ManagementStructured onboarding, training and coachingExperience within a global healthcare organisationSupportive, collaborative sales culturePurpose‑driven work improving health outcomes If you’re ready to build a B2B sales career with impact, apply now and grow with ResMed.Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.