Associate Investigator, Trust and Safety
Description • Manage high volumes of inquiries in Intercom and communicate clearly and professionally with users. • Review sign-up, login, and transaction fraud triggers and block fraudulent platform behavior. • Conduct investigations to detect suspicious activity, including identity and payment verification sessions. • Review user content for compliance with community guidelines and Terms of Service. • Process and manage global data deletion requests. • Research and document complex chargeback disputes. • Look for opportunities to improve internal processes and workflows. • Help maintain marketplace integrity and trust across the platform. Requirements • 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support. • Strong analytical skills and the ability to investigate evolving fraud trends. • High emotional resilience and adaptability in a fast-changing operational environment. • Exceptional written communication skills with a focus on objectivity and clarity. • Ability to maintain a high degree of confidentiality. • Passion for helping make the internet a safer, more trustworthy place. • Energized by investigating issues and working collaboratively with others. • Have a sense of humor and enjoy working with others. • Proficiency with Google Sheets is a plus. • Experience with Stripe and Intercom, or similar CRM and payment platforms, is a plus. • Prior experience with Forter, Sift, or other automated fraud detection tools is a plus. • Experience handling marketplace-specific disputes is a plus. Benefits • Hourly rate of $26.00/hour. • Remote-first work environment with team members located around the globe. • 100% employer-paid medical, dental, and vision insurance. • $500 annual professional development allowance. • Discount on all Peerspace bookings. • Laptop, high-resolution display, and home office setup stipend. • Monthly cell phone and internet credit. • Coworking membership available if needed. • Annual in-person all-company offsite and team-building events. • Company-wide Wellness Days. Apply To this Job