Associate, HR Operations
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes
it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are
always reexamining the way people learn best, whether it’s one child in our own backyard or an
education community across the globe. We are bold thinkers and standout innovators who motivate
each other to explore new frontiers in an environment that supports and inspires us to always be
better. By pushing the boundaries of technology — and each other to surpass these boundaries —
we create seeds of learning that become the catalyst for the world’s innovations, personal and
global, large and small.
Education and Experience Requirements:
• Minimum college or technical training preferred; or a combination of education and experience
• Strong customer service skills and call center experience
• Strong technical skills and/or experience with HRIS systems
Overall Functions, Duties and Responsibilities:
• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
• Monitoring and respond to incoming email/chat communications
• Craft and send mass e-mail and call campaign communications
• Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
• Achieve a basic understanding of company policies
• Use internal systems to assign candidates to requisitions and send offer letters
• Upload employees for rehire to requisitions in system
• Load, extract and share reports from PEACS
• Coordinate interviews for employees
• Other duties as assigned
Skills and Other Requirements:
• Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
• Adherence to confidentiality and nondisclosure requirements
• Ability to multi-task and demonstrate time-management in a fast paced environment
• Excellent organizational skills and excellent communication skills required
• Positive demeanor and the ability to work well with others in providing excellent customer service is critical
• Sense of ownership and urgency to support business and employee needs
Working Conditions:
• Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Human Resources
Job Family: ENTERPRISE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23074
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it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are
always reexamining the way people learn best, whether it’s one child in our own backyard or an
education community across the globe. We are bold thinkers and standout innovators who motivate
each other to explore new frontiers in an environment that supports and inspires us to always be
better. By pushing the boundaries of technology — and each other to surpass these boundaries —
we create seeds of learning that become the catalyst for the world’s innovations, personal and
global, large and small.
Education and Experience Requirements:
• Minimum college or technical training preferred; or a combination of education and experience
• Strong customer service skills and call center experience
• Strong technical skills and/or experience with HRIS systems
Overall Functions, Duties and Responsibilities:
• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
• Monitoring and respond to incoming email/chat communications
• Craft and send mass e-mail and call campaign communications
• Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
• Achieve a basic understanding of company policies
• Use internal systems to assign candidates to requisitions and send offer letters
• Upload employees for rehire to requisitions in system
• Load, extract and share reports from PEACS
• Coordinate interviews for employees
• Other duties as assigned
Skills and Other Requirements:
• Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
• Adherence to confidentiality and nondisclosure requirements
• Ability to multi-task and demonstrate time-management in a fast paced environment
• Excellent organizational skills and excellent communication skills required
• Positive demeanor and the ability to work well with others in providing excellent customer service is critical
• Sense of ownership and urgency to support business and employee needs
Working Conditions:
• Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Human Resources
Job Family: ENTERPRISE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23074
Apply tot his job
Apply To this Job