Associate Enterprise Customer Success Manager – Driving Growth and Retention for careerzynith's Key Accounts
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key player in our Customer Success team, the Associate Enterprise Customer Success Manager will play a pivotal role in driving growth, retention, and satisfaction for our most valued clients. If you're a seasoned professional with a passion for building strong relationships and driving business results, we want to hear from you.
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of innovation, collaboration, and growth. As a remote-friendly organization, we offer flexible work arrangements that allow our team members to thrive in a setting that suits their needs.
**Job Summary**
The Associate Enterprise Customer Success Manager will be responsible for managing key accounts' needs by acting as a trusted advisor and advocate. This strategic role will strengthen the partnership between careerzynith and our clients, driving revenue growth and retention. You'll work closely with our Sales, Customer Support, Training/Quality, Operations, IT, and Implementation teams to deliver exceptional service and solutions that meet our clients' evolving needs.
**Responsibilities**
As an Associate Enterprise Customer Success Manager, you'll be responsible for:
* Working directly with careerzynith clients and internal teams to retain and grow key accounts
* Responsible for retention and overall relationship management for an assigned number of careerzynith's key accounts
* Strategic account planning that maps out a path for high customer satisfaction, revenue growth, and client referrals
* Working closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
* Deep knowledge and understanding of all products, tools, and services offered by careerzynith
* Deep understanding of all internal programs and technology systems used to fulfill job responsibilities
* Acting as a trusted advisor and advocate
* Occasional travel to support client relationships and/or sales team
* Preparing and delivering informed Quarterly Business Reviews using internal systems and secure portals to prepare reports from available client data
* Coordinating and collaborating with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
* Leading and facilitating resolution of any client issue, change, or enhancement
* Proactively working with clients to introduce and implement enhancements of services, when applicable
* Creating meeting agendas, documenting meeting notes and client communications, and developing creative solutions within a set scope of available options
* Communicating effectively with all internal teams regarding client changes and/or updates
* Acting as a liaison between clients and internal teams
* Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
* Operating as a subject-matter expert (SME) for best practices and policies, at all times
* Upselling products/services to existing clients to build revenue, working toward the assigned revenue goal
**Qualifications**
To be successful in this role, you'll need:
* A Bachelor's Degree with 3+ years of large account management experience OR 5+ years of sales and/or account management experience required
* Previous experience working in the healthcare industry required, knowledge of post-acute space is strongly preferred
* Sales experience is strongly preferred
* Strong relationship development and management skills
* Experience utilizing strategic account management practices
* Excellent communication skills (oral, written & presentation)
* Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
* Excellent problem-resolution skills
* Ability to develop and maintain relationships with C-Level executives
* Ability to establish oneself as a trusted advisor
* Capable of working both independently (self-motivated) as well as collaboration with various teams
* Ability to lead a diverse group in addressing customer needs (from clinicians and operators to C-Suite)
* Highly motivated and results-oriented
* Previous experience using Salesforce as the project reporting tool and forecast method preferred
* Ability to occasionally travel to support customers and/or industry conferences
**What You'll Love About Working at careerzynith**
* Great Company Culture: We're committed to fostering a culture of innovation, collaboration, and growth.
* Make an Impact: We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
* Rest and Relaxation: 2 weeks paid time off, paid holidays, and two floating holidays.
* Give back: Get paid to give your time to the community: ask us about this!
* Flexible Work Models: In-office, work-from-home, or hybrid, depending on position and location.
* Generous benefits package includes health insurance, 401K, PTO, dental, vision, life insurance, EAP.
**Join Our Team**
If you're a motivated and results-driven professional with a passion for building strong relationships and driving business results, we want to hear from you. Apply now to become a part of our dynamic team and help us drive growth and retention for careerzynith's key accounts.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of innovation, collaboration, and growth. As a remote-friendly organization, we offer flexible work arrangements that allow our team members to thrive in a setting that suits their needs.
**Job Summary**
The Associate Enterprise Customer Success Manager will be responsible for managing key accounts' needs by acting as a trusted advisor and advocate. This strategic role will strengthen the partnership between careerzynith and our clients, driving revenue growth and retention. You'll work closely with our Sales, Customer Support, Training/Quality, Operations, IT, and Implementation teams to deliver exceptional service and solutions that meet our clients' evolving needs.
**Responsibilities**
As an Associate Enterprise Customer Success Manager, you'll be responsible for:
* Working directly with careerzynith clients and internal teams to retain and grow key accounts
* Responsible for retention and overall relationship management for an assigned number of careerzynith's key accounts
* Strategic account planning that maps out a path for high customer satisfaction, revenue growth, and client referrals
* Working closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
* Deep knowledge and understanding of all products, tools, and services offered by careerzynith
* Deep understanding of all internal programs and technology systems used to fulfill job responsibilities
* Acting as a trusted advisor and advocate
* Occasional travel to support client relationships and/or sales team
* Preparing and delivering informed Quarterly Business Reviews using internal systems and secure portals to prepare reports from available client data
* Coordinating and collaborating with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
* Leading and facilitating resolution of any client issue, change, or enhancement
* Proactively working with clients to introduce and implement enhancements of services, when applicable
* Creating meeting agendas, documenting meeting notes and client communications, and developing creative solutions within a set scope of available options
* Communicating effectively with all internal teams regarding client changes and/or updates
* Acting as a liaison between clients and internal teams
* Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
* Operating as a subject-matter expert (SME) for best practices and policies, at all times
* Upselling products/services to existing clients to build revenue, working toward the assigned revenue goal
**Qualifications**
To be successful in this role, you'll need:
* A Bachelor's Degree with 3+ years of large account management experience OR 5+ years of sales and/or account management experience required
* Previous experience working in the healthcare industry required, knowledge of post-acute space is strongly preferred
* Sales experience is strongly preferred
* Strong relationship development and management skills
* Experience utilizing strategic account management practices
* Excellent communication skills (oral, written & presentation)
* Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
* Excellent problem-resolution skills
* Ability to develop and maintain relationships with C-Level executives
* Ability to establish oneself as a trusted advisor
* Capable of working both independently (self-motivated) as well as collaboration with various teams
* Ability to lead a diverse group in addressing customer needs (from clinicians and operators to C-Suite)
* Highly motivated and results-oriented
* Previous experience using Salesforce as the project reporting tool and forecast method preferred
* Ability to occasionally travel to support customers and/or industry conferences
**What You'll Love About Working at careerzynith**
* Great Company Culture: We're committed to fostering a culture of innovation, collaboration, and growth.
* Make an Impact: We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
* Rest and Relaxation: 2 weeks paid time off, paid holidays, and two floating holidays.
* Give back: Get paid to give your time to the community: ask us about this!
* Flexible Work Models: In-office, work-from-home, or hybrid, depending on position and location.
* Generous benefits package includes health insurance, 401K, PTO, dental, vision, life insurance, EAP.
**Join Our Team**
If you're a motivated and results-driven professional with a passion for building strong relationships and driving business results, we want to hear from you. Apply now to become a part of our dynamic team and help us drive growth and retention for careerzynith's key accounts.
Apply Job!
Apply for this job