Associate Enterprise Customer Success Manager
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365s culture is focused on empowering team members to produce top-notch results while elevating their skills. Were constantly evolving and improving to make sure we are and always will be Best in Class ... and we want that for you too!
As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.
How you'll add value:
Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction
Ensure delightful experiences for clients in your portfolio during all stages of the customer journey
Strategize with customer to meet and exceed their target goals and ROI
Handle escalations and work cross departmentally to issue resolution
Set, drive and guide project expectations with executive stakeholders
Facilitate change management across key stakeholders and roles
Ensure enterprise customers are successful with the product presale through launch
Attend onsite meetings, conferences, and trade shows
Partner with enterprise AEs for expansion and growth opportunities
Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software
Infuse clients with Industry best practices to help them grow and thrive
Facilitate client meetings both in person and online
Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments
Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores
Maintain brand profiles and documentation
Responsible for reaching assigned targets for customer KPIs
Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders
Maintain healthy Salesforce and Gainsight records
Participate and lead sessions at user groups and client facing webinars
Other duties as assigned
What you'll need to be successful in this role:
3+ plus years of experience as a Customer Success Manager or equivalent
3 to 5 years of experience in restaurant operations or equivalent
Ability to travel up to 20%
Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
Clear communicator with a professional presence
Ability to lead through influence
Comfortable working with C-level executives
Proficient in Salesforce or other CRM
Efficient and timely with deadlines and deliverables
Strong organization and time-management skills. The ability to work independently without supervision
Strong technical aptitude with experience communicating across multiple platformsDESIRED QUALIFICATIONS
Previous R365 experience
Previous Gainsight experience or other customer success management platform
Previous Monday.com experience or other project management software
R365 Team Member Benefits & Perks
Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.
Along with the compensation we provide the following marketing leading benefits and perks:
Ability to work remote or hybrid
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Why join our amazing team?
We're a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
Apply Now
As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.
How you'll add value:
Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction
Ensure delightful experiences for clients in your portfolio during all stages of the customer journey
Strategize with customer to meet and exceed their target goals and ROI
Handle escalations and work cross departmentally to issue resolution
Set, drive and guide project expectations with executive stakeholders
Facilitate change management across key stakeholders and roles
Ensure enterprise customers are successful with the product presale through launch
Attend onsite meetings, conferences, and trade shows
Partner with enterprise AEs for expansion and growth opportunities
Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software
Infuse clients with Industry best practices to help them grow and thrive
Facilitate client meetings both in person and online
Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments
Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores
Maintain brand profiles and documentation
Responsible for reaching assigned targets for customer KPIs
Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders
Maintain healthy Salesforce and Gainsight records
Participate and lead sessions at user groups and client facing webinars
Other duties as assigned
What you'll need to be successful in this role:
3+ plus years of experience as a Customer Success Manager or equivalent
3 to 5 years of experience in restaurant operations or equivalent
Ability to travel up to 20%
Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
Clear communicator with a professional presence
Ability to lead through influence
Comfortable working with C-level executives
Proficient in Salesforce or other CRM
Efficient and timely with deadlines and deliverables
Strong organization and time-management skills. The ability to work independently without supervision
Strong technical aptitude with experience communicating across multiple platformsDESIRED QUALIFICATIONS
Previous R365 experience
Previous Gainsight experience or other customer success management platform
Previous Monday.com experience or other project management software
R365 Team Member Benefits & Perks
Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.
Along with the compensation we provide the following marketing leading benefits and perks:
Ability to work remote or hybrid
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Why join our amazing team?
We're a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
Apply Now