Associate Director, Genetic Counseling Clinical Support

Job Description: • Provide strategic leadership and oversight for genetic counselors and genetic counselor assistants to ensure alignment with departmental and organizational goals. • Design, implement, and continuously improve clinical support workflows, systems, and technologies to enhance case management efficiency and customer experience. • Define, monitor, and analyze key performance indicators (KPIs) to drive performance improvement and support data-informed leadership decision-making. • Lead talent development initiatives, including recruitment, mentoring, performance management, and succession planning, to build a scalable and high-performing team. • Serve as the clinical subject matter expert for products and services, providing guidance on high-complexity cases and supporting operational decision-making. • Collaborate cross-functionally with laboratory operations, medical affairs, commercial teams, and IT to ensure integrated and effective clinical support services. • Lead change management efforts for new service launches and process transformations to ensure clinical support readiness and adoption. • Ensure compliance with regulatory requirements, documentation standards, and internal quality metrics to mitigate risk and support operational integrity. • Perform other duties as assigned to support team and organizational objectives. Requirements: • Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent. • Minimum of 10 years of relevant experience, preferably within a commercial laboratory environment. • Minimum of 5 years of supervisory or management experience. • Board-certified Genetic Counselor. • Demonstrated expertise in clinical and laboratory genetics, team leadership, and operational performance management. • Equivalent combination of education and experience may be considered. Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities