**Associate Director, Customer and Product Insights – Unlocking Business Growth through Customer-Centric Innovation**

Are you a seasoned insights professional with a passion for driving business growth through customer-centric innovation? Do you thrive in a fast-paced, dynamic environment where creativity and analytical skills come together to shape the future of wireless communication? Look no further than arenaflex, a leading provider of innovative wireless solutions that empower people to connect, explore, and thrive. At arenaflex, we're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. Our diverse portfolio of 11 distinct brands, each designed to cater to specific market segments and distribution channels, is a testament to our commitment to accessible, high-quality wireless solutions that meet the evolving needs of our customers. As an Associate Director of Customer and Product Insights, you'll play a pivotal role in shaping the future of wireless communication by leading the customer and product research and insights function supporting the arenaflex Value portfolio of brands. You'll be responsible for driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. **Key Responsibilities:** * Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships, to deliver on planned initiatives. * Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. * Lead by example and set a high bar for research rigor and insights storytelling. * Oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities, and manage spend to forecast. * Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. * Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. * Speak on behalf of the customer across arenaflex Value leadership forums to ensure that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. * Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives. * Promote and train teams to engage with business senior leadership as consumer champions. **Essential Qualifications:** * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience in Marketing, Customer Experience, or User Experience research. * Experience designing research programs, both qualitative and quantitative, to address business needs, and articulating the rationale behind them. * Strong command of advanced quantitative methodologies, including maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger. * Experience with qualitative and/or user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography. * Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. **Preferred Qualifications:** * Ten or more years of professional experience. * Eight or more years of experience in Marketing, CX, or UX Insights. * Four or more years of experience managing a team of three or more people. * Experience providing insights to inform value proposition development. * Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. * Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion. * Marketing, CX, or UX research experience specifically in the consumer or business space. * Self-starter with the ability to identify stakeholders and build credibility for the team. * Demonstrated effective consultative skills. * Proven ability to work through ambiguity and effectively collaborate to problem-solve. * Strong business acumen and understanding of the telecom industry. * Extensive experience and genuine interest in consumer segment research. * High degree of comfort using influence and persuasion cross-functionally. * Experience operating in a fast-moving, rapidly evolving environment. * Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. **What We Offer:** * A dynamic and inclusive work environment that celebrates diversity and fosters a sense of belonging. * A comprehensive benefits package that includes health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * Opportunities for career growth and professional development in a rapidly evolving industry. * A competitive salary range of $127,000.00 to $236,000.00 annually, depending on location and confirmed job-related skills and experience. * The potential to earn more through incentive-based compensation. **Join the arenaflex Team:** If you're a seasoned insights professional with a passion for driving business growth through customer-centric innovation, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Apply now and be part of a team that's shaping the future of wireless communication! Apply for this job