Associate Customer Support Specialist
About DeleteMe, The Online Privacy Company
DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Summary:
The Associate Customer Support Representative reports directly to the Customer Support Team Lead. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Shift Hours:
11 AM EST - 8 PM EST / 8 AM PST - 5PM PST
OR
12 PM EST - 9 PM EST / 9 AM PST - 6 PM PST
Job Responsibilities
Educate customers on privacy best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers needs throughout the process
Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
Identify potential user interface issues
Elevate customer issues that cannot be resolved to the Deleteme Support team lead.
Requirements
Previous experience in customer support or a similar role
Strong communication and interpersonal skills, including written skills
Adept troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple system
What We Offer
Comprehensive health benefits
Flexible work schedule
100% work from home
Generous 401k matching
Paid time off
13 company paid holidays
Childcare expense reimbursement
Fitness reimbursement
Birthday time off
$24 - $25 an hour
Apply Now
DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Summary:
The Associate Customer Support Representative reports directly to the Customer Support Team Lead. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Shift Hours:
11 AM EST - 8 PM EST / 8 AM PST - 5PM PST
OR
12 PM EST - 9 PM EST / 9 AM PST - 6 PM PST
Job Responsibilities
Educate customers on privacy best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers needs throughout the process
Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
Identify potential user interface issues
Elevate customer issues that cannot be resolved to the Deleteme Support team lead.
Requirements
Previous experience in customer support or a similar role
Strong communication and interpersonal skills, including written skills
Adept troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple system
What We Offer
Comprehensive health benefits
Flexible work schedule
100% work from home
Generous 401k matching
Paid time off
13 company paid holidays
Childcare expense reimbursement
Fitness reimbursement
Birthday time off
$24 - $25 an hour
Apply Now