Associate Customer Service Representative, B2C – Remote Opportunity with careerzynith ($500 Sign On Bonus)
**Join careerzynith, a leading global manufacturer of innovative plumbing products, in a remote Associate Customer Service Representative role. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, resolving product-related inquiries, and providing world-class support to our valued customers.**
**About careerzynith**
careerzynith is a global leader in the plumbing industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning over a century, we have established ourselves as a trusted partner for plumbers, designers, and homeowners alike. Our diverse portfolio of products, including Kohler and Sterling brands, has revolutionized the way people live, work, and interact with water.
**Opportunity Overview**
As an Associate Customer Service Representative (ACSR) at careerzynith, you will be part of a dynamic team that is dedicated to providing unparalleled customer care. Your primary responsibility will be to assist customers with product-related inquiries, troubleshooting, and installation issues via phone calls. You will be empowered to make decisions, provide empathetic and courteous support, and maintain a positive, problem-solving approach. Your success will be measured by customer feedback surveys and experience evaluations.
**Key Responsibilities**
* Answer inbound customer inquiries via phone calls, performing diagnosis of products and taking appropriate action
* Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
* Walk customers and trade professionals through step-by-step installation and/or repair of careerzynith products
* Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and careerzynith.com website
* Effectively use careerzynith Customer Care Center (3C) technology, including Salesforce CRM, careerzynith.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
* Gain knowledge of all careerzynith products and associated warranties
* Read and understand technical publications, diagrams, and specification documents
* Excellent interpersonal and communication skills
* Track orders, provide availability, and other shipping information
* Upsell careerzynith products and accessories as appropriate
* Assist with implementing procedures to maximize uptime and phone coverage
* Track trends in product variations and report to engineering and quality as appropriate
* Participate in department initiatives as needed
* Participate in various Customer Service Support functions, including order block reports, credit card reports, and shipping resolution
* Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record
**Skills and Requirements**
* High school diploma or GED required; 2-4-year degree preferred
* 1+ years of customer service experience desired
* Previous computer experience necessary to be successful in this position
* Experience in a call center environment preferred
* Completion of internal Brand Ambassador Program required
**Work from Home Requirements**
* Equipment provided!
* The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
* Wired ethernet connection that meets upload and download speed requirements
* Cannot be Wi-Fi, dial-up, satellite, or cellular internet
* Have a separate confidential and distraction-free workspace with no background noises
* Freedom from other responsibilities – you must be focused on delivering a world-class service experience
* Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
* Break and lunch times will be scheduled
* Less than full-time hours (32-34 hours/week) may be available after training; more hours will be required during peak season
**Why Choose careerzynith?**
We empower each associate to #BecomeMoreAtcareerzynith with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
It is careerzynith’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. careerzynith Co. is an equal opportunity/affirmative action employer.
**Apply Now**
Ready to join our team and become a part of the careerzynith family? Apply now and take the first step towards a rewarding career in customer service. Don’t miss out on this exciting opportunity to work with a global leader in the plumbing industry. Apply today and start your journey to #BecomeMoreAtcareerzynith!
Apply for this job
**About careerzynith**
careerzynith is a global leader in the plumbing industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning over a century, we have established ourselves as a trusted partner for plumbers, designers, and homeowners alike. Our diverse portfolio of products, including Kohler and Sterling brands, has revolutionized the way people live, work, and interact with water.
**Opportunity Overview**
As an Associate Customer Service Representative (ACSR) at careerzynith, you will be part of a dynamic team that is dedicated to providing unparalleled customer care. Your primary responsibility will be to assist customers with product-related inquiries, troubleshooting, and installation issues via phone calls. You will be empowered to make decisions, provide empathetic and courteous support, and maintain a positive, problem-solving approach. Your success will be measured by customer feedback surveys and experience evaluations.
**Key Responsibilities**
* Answer inbound customer inquiries via phone calls, performing diagnosis of products and taking appropriate action
* Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
* Walk customers and trade professionals through step-by-step installation and/or repair of careerzynith products
* Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and careerzynith.com website
* Effectively use careerzynith Customer Care Center (3C) technology, including Salesforce CRM, careerzynith.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
* Gain knowledge of all careerzynith products and associated warranties
* Read and understand technical publications, diagrams, and specification documents
* Excellent interpersonal and communication skills
* Track orders, provide availability, and other shipping information
* Upsell careerzynith products and accessories as appropriate
* Assist with implementing procedures to maximize uptime and phone coverage
* Track trends in product variations and report to engineering and quality as appropriate
* Participate in department initiatives as needed
* Participate in various Customer Service Support functions, including order block reports, credit card reports, and shipping resolution
* Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record
**Skills and Requirements**
* High school diploma or GED required; 2-4-year degree preferred
* 1+ years of customer service experience desired
* Previous computer experience necessary to be successful in this position
* Experience in a call center environment preferred
* Completion of internal Brand Ambassador Program required
**Work from Home Requirements**
* Equipment provided!
* The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
* Wired ethernet connection that meets upload and download speed requirements
* Cannot be Wi-Fi, dial-up, satellite, or cellular internet
* Have a separate confidential and distraction-free workspace with no background noises
* Freedom from other responsibilities – you must be focused on delivering a world-class service experience
* Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
* Break and lunch times will be scheduled
* Less than full-time hours (32-34 hours/week) may be available after training; more hours will be required during peak season
**Why Choose careerzynith?**
We empower each associate to #BecomeMoreAtcareerzynith with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
It is careerzynith’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. careerzynith Co. is an equal opportunity/affirmative action employer.
**Apply Now**
Ready to join our team and become a part of the careerzynith family? Apply now and take the first step towards a rewarding career in customer service. Don’t miss out on this exciting opportunity to work with a global leader in the plumbing industry. Apply today and start your journey to #BecomeMoreAtcareerzynith!
Apply for this job