Associate, Customer Service
Industrial Scientific is a company that designs and manufactures gas detection products and solutions aimed at protecting workers from hazardous conditions. The Associate, Customer Service role focuses on providing quality support to customers, processing orders, and ensuring customer satisfaction while working towards progression in the company. Responsibilities Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions Work with other departments and internal teams to assure prompt and professional resolution of customer requests Responsible for processing customer purchase orders with highest level of accuracy and efficiency Meet personal/team qualitative and quantitative targets Ability to work effectively with team members to resolve customer issues Maintain current knowledge of all product and service offerings Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting Must be available to work standard shift until 8 pm EST and work company holidays Skills Associates Degree: Bachelor's Degree preferred At least 1 year of customer service experience Comprehensive knowledge of Windows software – Excel, Outlook, Word Familiarity with CRM (Customer Relationship Management) systems and practices Strong written and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Must be available to work standard shift until 8 pm EST and work company holidays Oracle E Business Suites Order Management and/or Depot Repair experience Experience working with distribution Gas detection experience (sales, customer service) Experience with Salesforce.com Additional Language skills a plus Benefits Eligible for bonus as part of the total compensation package Company Overview Industrial Scientific Corporation manufactures gas detectors and monitoring systems. It also provides iNet, a software-based service that It was founded in 1976, and is headquartered in Oakdale, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Industrial Scientific has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 7 in 2022, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.