Associate Claims Advisor, Auto

Gore Mutual is a modern mutual insurance company aiming to transform the industry for the better. They are seeking an Associate Claims Advisor for the Auto sector, responsible for investigating claims, educating customers, and providing exceptional service while ensuring accurate claims processing.ResponsibilitiesInvestigate claims and determine coverage under a customer’s policyInform and educate customers about the claims processArrange and coordinate required vendor services (repairs, appraisals, rentals, towing)Process claims payments and ensure accurate information is captured within our claims systemDeliver exceptional customer service to our customers and brokersEnsure claim reserves and payments are accurately entered and processed in accordance with corporate policies and proceduresReview appraisal findings and guide customers through the valuation and settlement process, including documentation and payment issuanceAssess loss details and damage areas to confirm coverage applicability, including ordering police reports and contacting witnesses when necessarySkills1-3 years of prior customer service experience requiredStrong computer skills and knowledge of Microsoft Office SuiteEffective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholdersSound Judgment & Decision-Making Skills: Capability to analyze situations, consider various perspectives, and make well-informed decisionsStrong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experienceResilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goalsUndergraduate or post-secondary degree is preferredInsurance industry experience, call center experience, or experience within a brokerage setting is helpfulInterested in pursuing a CIP (Chartered Insurance Professional Designation)BenefitsExtended health and dental benefitsDisability insuranceRetirement plan matchingPaid time offRecognition and perk programsCompany OverviewBuilt on a foundation of financial strength for more than 180 years, Gore Mutual is one of Canada’s oldest property and casualty mutual insurers. It was founded in 1839, and is headquartered in Cambridge, Ontario, CA, with a workforce of 501-1000 employees. Its website is http://www.goremutual.ca.



Apply Now