Associate Business Operations Manager

Job Description: • Drive quality and consistency: Conduct advanced data analysis to define KPIs, evaluate trends, and drive insights that improve business results like nurse performance, patient retention, gross margins, and clinical outcomes. • Support operational experiments/pilots: Help define success metrics, analyze results, and roll-out successful approaches. • Support scaling: Recommend strategies to scale quality clinical care, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation, assessing and leveraging AI-insights, workflow improvements, and clinical decision support. • Support cross-functional initiatives with Providers, Clinical Enablement, Data Science, Product, Finance, and Operations teams to improve care delivery and drive efficiency. • Contribute to workforce planning, working with recruiting and operations partners to ensure coaches are hired, trained, and assigned to patients effectively, based on demand forecasts, panel sizes, and nurse expertise. • Present data-driven insights and strategic recommendations to senior leadership and cross-functional stakeholders, supporting company-wide decisions. Requirements: • Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus. • 3+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields a plus. • Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker). • Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts. • Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin. • Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement. • Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams. • Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution. • Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams. Benefits: • Equity Apply tot his job