Associate Billing Success Manager – B2B SaaS
Job Description:
• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Requirements:
• Must have 2+ years in the medical billing industry
• Must have experience billing for outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion of yours
• Possess strong written and verbal skills
• Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as needed
• Be comfortable owning your own workload
Benefits:
• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower
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• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Requirements:
• Must have 2+ years in the medical billing industry
• Must have experience billing for outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion of yours
• Possess strong written and verbal skills
• Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as needed
• Be comfortable owning your own workload
Benefits:
• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower
Apply tot his job
Apply To this Job