Associate Account Manager, Social Commerce
LiveCraft is a specialist social commerce agency that launches, scales, and optimises brands' presence across platforms such as TikTok Shop, Amazon, Twitch, and beyond. We design and activate bespoke programmes that create authentic customer engagement, delivering content-led conversions through livestreaming, influencer partnerships, affiliate programme management, and seamless marketplace logistics.
We operate as a division of Podean, a multi-award-winning global Marketplace Marketing agency.We are looking for an Associate Account Manager to join our growing team. This role will primarily support the development and delivery of social commerce strategies on platforms such as TikTok Shop, with opportunities to expand across other platforms in the future. This is a hands-on role, ideal for a natural leader with a passion for social content, influencers, digital commerce, and fostering meaningful relationships.In this role, you will be interfacing with clients, fostering meaningful relationships, and driving strategic business solutions, so it’s essential you are comfortable and thrive in a fast-paced, collaborative environment.What You'll DoSupport day-to-day management of multiple TikTok Shop client accounts under senior account leadershipAssist in executing TikTok Shop growth plans aligned with client KPIs and revenue targetsCoordinate timelines, deliverables, and campaign milestones to ensure smooth executionPrepare performance summaries and weekly reports highlighting GMV, creator output, and key learningsMonitor KPIs and flag trends, risks, or optimization opportunities to senior team membersMaintain organized documentation across briefs, creator lists, trackers, and campaign recapsResearch and identify creators aligned with client verticals and campaign objectivesConduct outreach and support onboarding of TikTok Shop affiliatesManage ongoing creator communications to ensure content is delivered on time and aligned with campaign briefsTrack creator performance and maintain affiliate dashboardsSupport coaching efforts by sharing performance insights and recommendations to improve creator contentAssist with strategies to help brands build traction during early-stage or cold-start phasesAssist with affiliate campaign setup, creator offers, and commission updates within TikTok ShopCoordinate product sampling, shipment tracking, and deliverable approvalsSupport recommendations for product focus, promotions, and sampling opportunitiesCollaborate with design and content teams to help optimize storefront pages and product detail page (PDP) contentMonitor TikTok Shop performance metrics and surface data-driven insights to the teamStay current on TikTok trends, platform updates, and emerging commerce featuresIdentify relevant trends, sounds, and creator formats to inform campaign briefs and outreachSupport testing of new TikTok Shop features, content formats, and campaign mechanicsResearch emerging social commerce tools and share insights with the internal teamWhat We're Looking For2–3 years of experience in client services, influencer marketing, affiliate marketing, social media, or eCommerceExperience supporting client accounts in a fast-paced agency or brand environmentStrong organizational and communication skills with the ability to manage multiple workstreamsSolid understanding of TikTok, creator culture, and social commerce fundamentalsData-literate with the ability to interpret performance metrics such as GMV, CVR, AOV, and ROIExperience working with influencers or affiliates is strongly preferredFamiliarity with tools such as TikTok Creator Marketplace, affiliate dashboards, reporting platforms, and project management systemsWhy Join Livecraft?
We are proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.
You’ll join a globally connected, award-winning team that values:
Competitive compensation aligned to experience and market benchmarks Remote-first flexibility - work from anywhere, with trust and autonomy Global collaboration - working with experts across regions and time zones Career growth and development - opportunities to evolve as we scale ️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring Positive-energy culture - grounded in respect, inclusion, and accountability Meaningful impact helping some of the world’s most progressive brands grow
Apply Now
We operate as a division of Podean, a multi-award-winning global Marketplace Marketing agency.We are looking for an Associate Account Manager to join our growing team. This role will primarily support the development and delivery of social commerce strategies on platforms such as TikTok Shop, with opportunities to expand across other platforms in the future. This is a hands-on role, ideal for a natural leader with a passion for social content, influencers, digital commerce, and fostering meaningful relationships.In this role, you will be interfacing with clients, fostering meaningful relationships, and driving strategic business solutions, so it’s essential you are comfortable and thrive in a fast-paced, collaborative environment.What You'll DoSupport day-to-day management of multiple TikTok Shop client accounts under senior account leadershipAssist in executing TikTok Shop growth plans aligned with client KPIs and revenue targetsCoordinate timelines, deliverables, and campaign milestones to ensure smooth executionPrepare performance summaries and weekly reports highlighting GMV, creator output, and key learningsMonitor KPIs and flag trends, risks, or optimization opportunities to senior team membersMaintain organized documentation across briefs, creator lists, trackers, and campaign recapsResearch and identify creators aligned with client verticals and campaign objectivesConduct outreach and support onboarding of TikTok Shop affiliatesManage ongoing creator communications to ensure content is delivered on time and aligned with campaign briefsTrack creator performance and maintain affiliate dashboardsSupport coaching efforts by sharing performance insights and recommendations to improve creator contentAssist with strategies to help brands build traction during early-stage or cold-start phasesAssist with affiliate campaign setup, creator offers, and commission updates within TikTok ShopCoordinate product sampling, shipment tracking, and deliverable approvalsSupport recommendations for product focus, promotions, and sampling opportunitiesCollaborate with design and content teams to help optimize storefront pages and product detail page (PDP) contentMonitor TikTok Shop performance metrics and surface data-driven insights to the teamStay current on TikTok trends, platform updates, and emerging commerce featuresIdentify relevant trends, sounds, and creator formats to inform campaign briefs and outreachSupport testing of new TikTok Shop features, content formats, and campaign mechanicsResearch emerging social commerce tools and share insights with the internal teamWhat We're Looking For2–3 years of experience in client services, influencer marketing, affiliate marketing, social media, or eCommerceExperience supporting client accounts in a fast-paced agency or brand environmentStrong organizational and communication skills with the ability to manage multiple workstreamsSolid understanding of TikTok, creator culture, and social commerce fundamentalsData-literate with the ability to interpret performance metrics such as GMV, CVR, AOV, and ROIExperience working with influencers or affiliates is strongly preferredFamiliarity with tools such as TikTok Creator Marketplace, affiliate dashboards, reporting platforms, and project management systemsWhy Join Livecraft?
We are proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.
You’ll join a globally connected, award-winning team that values:
Competitive compensation aligned to experience and market benchmarks Remote-first flexibility - work from anywhere, with trust and autonomy Global collaboration - working with experts across regions and time zones Career growth and development - opportunities to evolve as we scale ️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring Positive-energy culture - grounded in respect, inclusion, and accountability Meaningful impact helping some of the world’s most progressive brands grow
Apply Now