Associate Account Manager
Description:
Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations
Interactions will include virtual screen shares, virtual calls, regular calls and emails.
Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
Dig deep to understand clients business goals and educate them on how to leverage Order.co to best meet these goals
Analyze your book of business and your clients spend patterns to identify risks of churn before it happens.
Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
Get creative with strategies... to educate and empower your clients with new product features and services
Translate customer feedback into product improvements
Monitor your accounts support & ordering volume and spend patterns, and escalate risk proactively
Reporting directly to the Account Management Team Lead, work together to surface & understand analytical trends for your Clients and areas of opportunity
Requirements:
You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs.
Youre looking for something new, a chance to break into a new tech space and share best practices from your previous experience
You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day
You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals
You are highly organized, and when you say youll follow up, you do it
You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball
Youre a team player, but can work independently as well
When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker
Benefits:
A competitive compensation package including base and variable as well as stock options
The opportunity to grow within the overall Customer Success organization
Employer-sponsored 401(k) including an employer match
The opportunity to develop and perform in a fast-paced environment alongside a stellar team
Flexible time off and remote work policies
Robust medical, dental, vision, and wellness benefits
Generous leave policies and support for new and current parents
Apply Now
Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations
Interactions will include virtual screen shares, virtual calls, regular calls and emails.
Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
Dig deep to understand clients business goals and educate them on how to leverage Order.co to best meet these goals
Analyze your book of business and your clients spend patterns to identify risks of churn before it happens.
Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
Get creative with strategies... to educate and empower your clients with new product features and services
Translate customer feedback into product improvements
Monitor your accounts support & ordering volume and spend patterns, and escalate risk proactively
Reporting directly to the Account Management Team Lead, work together to surface & understand analytical trends for your Clients and areas of opportunity
Requirements:
You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs.
Youre looking for something new, a chance to break into a new tech space and share best practices from your previous experience
You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day
You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals
You are highly organized, and when you say youll follow up, you do it
You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball
Youre a team player, but can work independently as well
When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker
Benefits:
A competitive compensation package including base and variable as well as stock options
The opportunity to grow within the overall Customer Success organization
Employer-sponsored 401(k) including an employer match
The opportunity to develop and perform in a fast-paced environment alongside a stellar team
Flexible time off and remote work policies
Robust medical, dental, vision, and wellness benefits
Generous leave policies and support for new and current parents
Apply Now