Associate Account Manager

Navan is a company focused on enhancing customer experiences in travel and expense management. The Account Management Associate will support Administrators' needs, solve issues, and collaborate with internal teams to improve customer-facing platforms.ResponsibilitiesEffectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communicationsMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsPartner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accountsRun playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomesServe as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retentionRefine segmentation for the Scaled book to inform engagement strategiesRenew, process and negotiate contractsSkillsBachelor's degree or similar relevant working experience1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS companyProven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycleExcellent project management and organizational skillsData-driven approach to continuously drive additional efficiencyAbility to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solvePassion for deeply understanding a product in order to provide solutions for customersAttention to detail and excellent communication skills are a mustPassion for travel and focusing on the customer experienceHigh energy, go-getter with fresh ideas who takes the initiative to get things doneCompany OverviewNavan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility. It was founded in 2015, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://navan.com.Company H1B SponsorshipNavan has a track record of offering H1B sponsorships, with 45 in 2025, 22 in 2024, 38 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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