Associate Account Manager

Fact & Fiction is a dynamic agency seeking an Associate Account Manager to support the day-to-day execution of client projects. The role involves managing meeting logistics, facilitating collaboration, and ensuring client satisfaction while contributing to strategic discussions.ResponsibilitiesSupport the day-to-day execution of client projects under the guidance of the Account Manager, keeping everything buttoned-up and moving forwardOwn meeting logistics and agendas. Deliver same-day recaps with clear action steps, owners, and timing to keep every stakeholder alignedPartner closely with Project Management, keeping them looped on all client-facing communications and flagging timing, resourcing, or budget risks early with proposed solutionsPrepare polished materials for client meetings, including status updates, creative presentations, and performance recapsConduct research into client industries, competitive landscapes, and audience insights to inform strategic recommendationsFacilitate cross-functional collaboration between creative, strategy, media, and production teamsSupport billing documentation, monthly financial tracking, and budget reconciliation for your accountsIdentify organic growth opportunities within existing client relationships and flag them to senior leadershipContribute to brand and business strategy discussions, bringing a prepared and informed point of viewNavigate ambiguity with composure — when things are unclear, ask the right questions and drive toward clarity for the team and clientsAnticipate what’s coming next on a project and prepare accordingly, rather than waiting to be askedMaintain version control, organized folders, and quality checks on all deliverables before they reach clientsSkillsBachelor's degree in Business, Advertising, Communications, Marketing, or equivalent professional experience1-2 years of experience in an advertising agency, digital marketing firm, or in-house marketing teamComfort with a hybrid work model (in-office two days per week in Boulder or Kansas City)Willingness to travel occasionally (up to 10%)A bias toward action over perfection — you know when 'done' beats 'perfect'Comfort adapting your approach based on how different teammates and clients work bestExceptional organizational skills and a natural attention to detail. You catch what others missStrong written and verbal communication skills, with confidence in both internal and client-facing settingsExperience working alongside creative and production teams in a fast-paced environmentA proactive, solutions-oriented mindset. You don't wait to be told what to do nextComfort with constructive feedback: you give it with empathy and receive it with opennessFamiliarity with project management tools (Asana, Monday, Basecamp, or similar)Content marketing experience is a strong plusGenuine curiosity about brands, culture, and what makes people pay attentionA connector mindset, you instinctively pull the right people into the room rather than trying to solve everything yourselfBenefitsGenerous holidays, including the week off between Christmas and New Year.Flex PTO.Strong health plans, 100% company paid health, dental, and vision.Matching 401k.Employee Assistance Program.Life Insurance.A collaborative, no-ego culture where people genuinely have each other's backsCompany OverviewFact & Fiction is a strategically led creative content shop, structured to build brands via relevant, engaging and worthwhile content. It was founded in 2016, and is headquartered in Boulder, Colorado, USA, with a workforce of 11-50 employees. Its website is https://factandfiction.work/.



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