Assoc Cust Svc Engineer

Federal Express Corporation is a leading logistics and delivery company, and they are seeking an Associate Engineer - Cust Svc. The role involves assisting in various aspects of call center operations, including developing procedures, workflow processes, and providing support in business planning. Responsibilities Assists in developing call center procedures, workflow processes, work measurements, and facility layouts in accordance with ergonomic standards Assists in determining facility requirements for call center operations, such as the number of positions, locations, and size Develops procedures and work standards for call center network operations and other departments that handle customer calls Developing and executing presentations to executive and senior management Providing ongoing support in the business planning process, employing planning methodology and other appropriate methods, tools, and processes Perform other duties as assigned Skills Bachelors degree in industrial engineering or related engineering discipline Demonstrated knowledge in engineering, planning, or standards development for operations required Strong analytical skills Computer skills Communication skills Project management Process engineering Continuous improvement Communication & presentation skills Problem solving Data analytics & insights Company Overview We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. It was founded in undefined, and is headquartered in , with a workforce of 10001+ employees. Its website is